Customer Service and Cashiering Skills
Resume:
RESUME Jenny Berondo Ragay
Contact No. 099********
Email Address: *********@*****.***
Objective: To respond immediately to customers needs and request.
Work Experiences:
Position: Business Center Agent/Customer Service Staff
Company: Robinsons Retail Holdings, Inc. Calindagan Road, Dumaguete City
Work Description:
Booking Flights, specifically Cebu Pacific Airlines
Foreign Exchange (US Dollar) only
Accepting payments of Online Booking such as Air Asia Zest, Cebu Pacific and Philippine Airline.
Remittance Partner such as Metrobank Remittance and I-Remit.
Accepting Bills Payments
. (E.g. RCBC Bankard, Metrobank, CitiBank, Smart Postpaid, Globe, Sun Cellular, Philhealth, SSS, Innove,PAG IBIG and etc. )
Making weekly sales reports
Making monthly reports for Bayad Center and Business Center Sales.
Assign for acquiring customer’s complain.
Work Duration: December 07, 2013 – June 27, 2015
Position: Front Desk Clerk
Company: Private Residence VIP Resort
Work Description:
To deliver excellent customer service, at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Administer all reservations, cancellations and no-shows, in line with company policy
Assist in keeping the hotel reception area clean and tidy, at all times
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
Work Duration: March 04, 2013- October 31, 2013
Position: Receptionist
Company: Casa Don Teo Bed & Breakfast
Work Duration: November 3-December 23, 2014
Trainings:
Basic Safety Training/SOLAS
John B. Lacson Maritime Foundation Inc. 2012
Super Ferry Apprenticeship 2011
On-the-Job-Training
Gazebo Pensionne House Dumaguete City 2011 (720hours)
Jo’s Restaurant Dumaguete City 2008 (220 hours)
Personal Information:
Nickname:” Jen”
Age: 24 yrs old
Height: 5’2 inches
Weight: 55 kgs.
Civil Status: Single
Birth Date: September 9, 1990
Birth Place: Punta. Sta. Ana Manila
Mother’s Name: Nedy L. Berondo Occupation: House Wife
Father’s Name: Leonardo M. Ragay Jr. Occupation: Cook
Contact No. 092********
In case of emergency: 093********
Email address: *********@*****.***
Educational Background: Year Attended:
Primary: Mantuyop Elementary School 2000-2003
Secondary: Siaton National High School 2004-2007
Tertiary: Negros Oriental State University 2007-2011
Course: Bachelor of Science in Hospitality Management
Special Awards:
Dean’s List 2007-2011
Presidential Awardee (2011)
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