Norcross, GA *****
*.*********@*****.***
KATRINA SPENCER
OBJECTIVE
I am seeking a rewarding career using my extensive experience in the medical field, customer relations and communications.
PROFESSIONAL ACHIEVEMENTS
CERTIFICATE
Medical Office Specialist
CERTIFICATION
Certified Nursing Assistant
CERTIFICATION
CPR-AED
SKILLS
Typing 60 or more WPM
Data Entry
Medical Terminology
Computer literate
Computer software, EPIC, MEDIC, GE CENTRICITY
WORK HISTORY
HEALTH INFORMATION SPECIALIST, WAKEMED, RALEIGH, NORTH CAROLINA
02/2009 – 07/2015
Managed various general office duties such as answering multiple telephone lines, completing and faxing insurance forms, medical records, subpoenas, and completing request of incoming faxes
According to confidentiality laws and regulations, releases patient medical information to hospitals, insurance companies and physician offices
Check in/out patients registering their information and updating return patients information
Background in medical terminology and knowledge of Microsoft office
Handled incoming payments for copay’s
Verified insurance to keep it updated
SECURITY GUARD, SECURITAS SECURITY USA, MORRISVILLE, NORTH CAROLINA
08/2013 – 07-2015
Secures premises and personnel by patrolling property
Monitored surveillance equipment
Inspect buildings, equipment, and access points permitting entry
Report any activity and note all information every hour in an electronic tablet
CUSTOMER CARE REPRESENTATIVE (CCR), GTECH CORPORTATION, RALEIGH NORTH CAROLINA
03/2007 - 08/2008
Received incoming calls from retailers to fix their lottery terminal when broken down
Managed five states to assist with their lottery terminals
Dispatched dispatchers when needed to retailers location
Diploma, Mattamuskeet High, Swanquarter NC, 1987 – 1993
Certificate, Wake Technical Community College, Raleigh NC, 2013 – 2015
Associates degree, Wake Technical Community College, Raleigh NC, 2013 - Present
REFERENCES
Available upon request