Information Technology Technical Support

Relshieg Fabella Fadri

Budiong Odiongan, Romblon 092*-****-*** ********@*****.***=

Technical Support Representative

Romblon State University graduate offering a strong academic background in IT combined with excellent internship experience as a help-desk analyst.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

Romblon State University

B.S. Information Technology

current Employment

Technical Support (2012 to 2014): Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support .

Technology Summary

Certifications:

Best in Thesis

Systems:

CICS/ISPF/Mainframe, Unix, Windows 9X/NT/2000/XP/2K3, Novell NetWare, Mac OS

Databases:

Oracle, ADB2, Relational Databases

Languages:

Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java

Software:

MS Project, MS Visio, MS Office, Lotus Notes

IT Experience

Romblon Provincial Agriculture

Technincal Support 2012 to 2014

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation

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