Manager Customer Service

**/**** ** *******

Downey, CA

DAVID LARES

Summary

Experienced Store Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Equipped with extensive experience in retail management and sales.

Employs excellent leadership skills and multi-tasking strengths. Determined with strong interpersonal skills and extensive margin and sales experience.

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Store Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance. Highlights

Communication

Multitasking

Prioritizing

Organization

Results-oriented

Operations management

Technical skills

Interpersonal skills

Problem-solving abilities

Dependability.

Quick learner

Proficiency in Microsoft Word, Access, Excel,

Exchange, Outlook, PowerPoint, Visio, Project,

OneNote, Lync.

Accomplishments

Marketing

Implemented marketing strategies which resulted in growth of customer base. Won multiple awards for Performance

Business Development

Initiated two key processes that led to increased sales for a 14 month consecutive period Documentation

Wrote and edited documents to keep staff informed on policies and procedures. Protective Services

Applied safety procedures and policies to reduce overhead cost of workers comp. Experience

Home Improvement Assistant Store Manager

Sears Holdings Corporation

Management of 121 Associates

Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results

Inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up

Provides Store Manager with fact based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc. in order to highlight opportunities for clients.

944 N. Flint Ave, Wilmington, CA 90744 H: 310-***-**** C: 424-***-**** ********@*****.*** 2005

Wilmington, CA, United States

Wilmington, CA, United States

Inglewood, CA, 90301

Education

High School Diploma: General Studies

Phineas Banning High School

Associate of Science: Business Management

Los Angeles Harbor College

Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing Coursework in International Finance, Statistics and Microeconomics Federal Aviation Administration, Airframe and Powerplant Certification: Airplane Maintenance Technician Crimson Technical College

Full Engine Rebuilds

Aluminum Framework Repair

Electrical Diagnosis

Contact this candidate