Administrative

Dolores Hemphill *** Wells Street Cincinnati, Ohio 45205

*******.**********@*****.***

Phone: 662-***-**** Message phone: 513-***-**** or 513-***-****

Career Overview

Committed, motivated and administrative-oriented with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiatives. Energetic and reliable office manager skills and skilled with working with a diverse group of people.

Skilled Highlights

Type 65 WPM Gregg Shorthand

10 Key Proficient Microsoft Office

Self-Starter Quick Books

Deadline-oriented Inventory Systems

Insurance Processing/Eligibility verification AS400 System

Performed administrative tasks such as maintaining a filing system, inventory control, photocopying, emailing, answering multi-line phone systems, and demonstrated proficiency as front desk receptionist. Multitasked between customer service and office tasks.

Professional Experience

October 2006 to Present

Sr. Operations Admin

FedEx Ground Packaging Systems, Leland, Mississippi

Maintained detailed administration processes to improve accuracy and efficiency which included basic office tasks, check-in and check-out process for delivery drivers, and invoice processing. Assisted with processing onboarding for new drivers; Ensured customer service satisfaction concerning package delivery and pick up. Prior operation duties include purchase supply clerk and equipment inventory clerk

March 1997 to April 2013

Branch Manager/Funeral Director/Insurance Agent

Byas, Inc. (Funeral Home/Insurance Agency), Indianola, Mississippi

Responsible for the daily operations of two branch offices. Duties included customer satisfaction, funeral arrangements, processing insurance claims, writing new business policies, training/managing insurance agents, maintained inventory, accounting, and ordered supplies as needed.

Education

Mississippi Delta Community College, Moorhead, Mississippi

General Education Associate Degree & Pre Associate Degree Nursing

Overall GPA 2.96

Honor Roll

H & R Block Tax Services - Greenville, MS

Certificate - Basic Income Tax Course 1995

Milwaukee Business Training Institute, Milwaukee, WI

Diploma - Secretarial Word Processing - 1988

Mississippi Delta Community College, Moorhead, Mississippi

Certificate - Clerical I - 1983

References

Available Upon Request

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