Manager Customer Service
Resume:
James F. (Jim) Summers
Los Angeles, CA 90048
******@****.***
Qualifications Summary
Senior executive operational manager experienced in multiple business environments.
Strong leadership qualities, insightful organizational expertise, and highly effective
change management & interpersonal skills.
Strong leadership abilities with highly advanced communications & mentoring skills.
Deep technology experience in both software and hardware including Windows and Mac
environments.
Skills Summary
Technology
Quality Assurance
Video and Print Editorial
Financial & Accounting
Customer Service/Support
Periodical Circulation
Administration
Profit and Non-Profit
Project Management
Photography
Professional Experience Highlights
Administration:
Recruiting, hiring, firing responsibility for >800 employees in two departments
Technology:
Built software testing lab for hardware product testing company
Quality Assurance:
Managed Quality Assurance department of NASDAQ listed game development company
Customer Service/Support:
Built and managed 24/7 worldwide customer support function for computer game development company
Financial & Accounting:
Controller of nationally published women’s magazine
$24 million departmental budget responsibility
Periodical Circulation:
Circulation Manager/Director for several nationally published teen oriented and aviation magazines
Video & Print Editorial:
Author of more than 100 published articles including two LA Times Sunday OpEd pieces
Editorial and Circulation Director for aviation magazine on videotape
Non-Profit:
Administrative Manager/Controller for nationally recognized dance company
Employment History
Vice President, Quality Assurance & Customer Support, Activision, Santa Monica, CA
Software Test Lab Manager, Veritest, Santa Monica, CA
General Manager – Power PC, Inc., Los Angeles, CA
Editorial and Marketing Director – Aileron Video Magazine, Los Angeles, CA
Administrative Manager/Controller, Bella Lewitzky Dance Company/The Dance Gallery,
Los Angeles, CA
Subscription Marketing Manager – The Laufer Co., Los Angeles, CA
Contributing Editor & Circulation Manager – Plane & Pilot Magazine, Santa Monica, CA
Education & Training:
UCLA, Los Angeles, CA (2009 – 2011)
English Major, Political Science Minor
Santa Monica Community College, Santa Monica, CA (2005 – 2012)
Photography (certificated), Gen Eds
Certified Flight Instructor, Single & Multiengine Land, Instrument
Computer Skills:
Microsoft Windows
Apple OSX
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Adobe Photoshop
Adobe Bridge
Adobe Lightroom
Adobe Acrobat
Adobe Premiere
Adobe Audition
Adobe After Effects
Adobe Media Encoder
6657 Maryland Drive Los Angeles, CA 90048 323-***-**** ******@****.***
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