Customer Service Management/Wireless Device Technician
Resume:
BRUCE P OWEN ***** ARBONIA CT, WINCHESTER, CA. ***96
*************@*******.***
OBJECTIVE:
Network Professional
PROFESSIONAL WORK HISTORY:
FIELD NETWORK FIBER OPTICS TECHNICIAN (VERIZON COMMUNICATIONS INC. for 8 years)
Installed, maintained and troubleshooting of fiber optics equipment used in the telecommunications industry, audio, video, data, T1, T3 and VOIP technologies in broadband environments.
Expert with assorted meters, gauges and sensors, i.e.(Volt Ohm, PWM Optical, Fusion Splicers, Pneumatics, Sonic, Cable Certifiers, and Welders, etc.).
Expert with Protocols used to transfer data over Ethernet, fiber and copper networks, ATM/Frame Relay, ISDN, DSL . Data PPTP, PPP, NetbUI, NetBIOS, TCP/IP, IPX/SPX, SIP and all LAN WAN protocols for Routers/Switches.
CCNA, and CCENT Certified on CISCO equipment (IN PROGRESS), WiFi, VOIP, Data, LANWAN & Variety of environments.
Expert with MS Office APPLICATIONS and experience with TRAINING of USERS in Enterprise Wide Corporate environments.
Expert in Network installation, maintenance, configuration and troubleshooting of IP devices, (Routers, Switches, PC’s, Laptops, Security Cameras), running MS-Windows, Apple, MAC, & Linux operating systems and router/switch/WiFi systems and devices.
Field contact direct with NOC, VHO and CO technical support groups.
Excellent customer service skills for maintaining good relations with, and TRAINING of users in unique and challenging circumstances.
INFORMATION TECHNOLOGY MANAGER (MOLDING INTL & ENGINEERING for 11YRS)
Expert understanding of ERP, MRP, SAP and Real Time SCADA systems management in manufacturing environments.
Expert with Database management on SQL, RDB and Oracle database servers. Oracle ver. 6 and above for MRP, ERP, SAP and Accounting software.
Expert with MS Office, WORD, EXCEL, POWERPOINT, ACCESS and OUTLOOK, PROJECT apps with USER TRAINING.
Strong skills with SCADA technologies, DENSO robotics manufacturing Integration & Ladder Logic software programing with PLC’s and AUTOMATION programming.
Expert with Administration of Exchange email Servers & Enterprise Wide backup management on SCSI RAID and Tape Backup systems.
Expert with Client, Server OS Installation, Configuration and Management in a LANWAN network environment. Win-XP, Win2000, Win ver7, ver8, ver9. Installation & Configuration of LANWAN Ethernet Routers and Switches, TCP/IP, IPX/SPX, PPP protocols and many more.
SENIOR SOFTWARE/FIRMWARE ENGINEER (AMPERIF CORP for 5 YRS & IBIS SYSTEMS INC for 7 YRS)
Expert with Top down, Structured, OODesign of embedded RTOS microprocessor software and firmware for system OS and interface drivers. Using C, C++, & Assembler languages.
Expert with PAL, programmable array logic and ASIC hardware design.
Expert Design of software and firmware for SCSI RAID peripheral controllers and interfaces for Netware and MS-Windows Operating Systems Servers.
Expert Firmware design for Micro-sequencers, micro-controllers, and microprocessors w Intel, Motorola, Western Digital, Emulex, TI chipsets. Expert on using Microprocessor emulators, Logic Analyzers, Oscilloscopes, Cross-assemblers, Assemblers, Compilers etc.
CERTIFICATIONS: A+ 2012 Cert., Cisco CCNA 2014 Cert. (IN PROGRESS)
EDUCATION: AA degree, CONTROL DATA UNIVERSITY, ANAHIEM, CA
Computer Science Major in 1979
AA degree, MOORPARK COLLEGE, MOORPARK, CA
Business Administration Major in 1987 - 1989
BSCS degree, California Lutheran University, THOUSAND OAKS, CA
Computer Science Major in 1985 - 1987
VORTEX DATA SYSTEMS, CNE certification, SAN DIEGO, CA
Netware certification in 1991
VORTEX DATA SYSTEMS, MCSE certification, SAN DIEGO, CA
MCSE certification in 1995
COMPUTER SCIENCE, BRANDMAN/CHAPMAN UNIVERSITY, ANAHIEM, CA
Cisco CCNA, CCENT certification in progress in 2014
TOOLS USED: Fiber Optics and Copper Time Domain Reflectometers, Pulse Width Modulators, Spectrum Analyzers, Logic Analyzers, Oscilloscopes, Microprocessor Emulators, Volt Ohm Meters, Cable Certifiers, Frequency Meters and Sensors, Miscellaneous Calibration and Leveling tools, Miscellaneous Hand tools, Wrenches, Saws, Shovels, Drill Motors, Lathes, Grinders, Welders, etc..
SOFTWARE: Expert with the following computer languages, compilers, assemblers Cross and Meta assemblers and debugging tools for the following. C, C++, PASCAL, BASIC, Assembler Languages for (Intel, Motorola, Texas Instruments, SGI, and Thompson) chip sets. Microprocessor Chip Emulators for same.
HOBBIES: Flying FIXED and ROTARY WINGED AIRCRAFT, Cessna, Piper Airplanes and Hughes, Robinson Helicopter Aircraft. Autos, Motorcycles, Boating, Hiking, Camping, Fishing, Body building.
SPORTS: Played, (Baseball, Football, Volleyball, Hockey, Racquetball, Tennis, Ping Pong). Coached, (Baseball, Football, Hockey).
References furnished upon request.
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