Customer Service Manager

Roann Lawrence

*** ***** ******

Brooklyn New York 11207

917-***-**** ********@*****.***

SUMMARY

To acquire a stimulating position that will provide for expansion and improvement.

PROFESSIONAL EXPERIENCE

CourierNetwork Inc - Jamaica, NY 04/1998–01/2009

Billing Manager

• Prepared billing report for shipment charges of customer base and forwarded to accounting Manager.

• Scheduled business meetings, business trips and prepared business, personal letters and report.

• Import and Export Coordinator, entered information in system for each airbill/shipment, leaving the USA. Verification that all the necessary documents required before leaving the USA .

• Split and sort the airbills for various departments within the US company, and for the customs authorities in the various foreign countries.

• Preparation of flight manifest from USA to Tel Aviv, Israel, making bookings with various airlines for consolidation of international flights. Assuring and verifying that every shipment was reported to the U.S. CensusOrganized Vice President’s calendar. Made travel arrangements and prepared itineraries.

DHL Worldwide Express- Jamaica, NY 08/1997-04/1998

Senior Data Operator

• Enter and coded shipments in reference to their destination, origin, contents and value.

• Split and sort airbills to various countries.

Shigur Cosell Couriers Inc. -Jamaica, NY 5/1991 to 7/1997

Data Entry/Customer Service

Enter and code shipments in reference to their destinations, origin, contents and value.

Verify that shipping manifest used for billing is equivalent to the information entered in the system.

Liaison between Israel and USA in resolving problems associated with delivery of shipments.

Assist and advise President of solving problems which may arrive from lost shipments or lack of delivery information.

Sales/CSR-clients informed of various services offered, such as shipping charges, destination time of shipment, custom and clearance procedures and appropriate documentation required.

Dispatcher-Supervised in receiving orders from clients for pickup and delivery of packages. Dispatch couriers, coordinate their routes and schedules to maximize efficiency and minimize delivery times and mileage.

Directly assisted President in every aspect of work required.

In charge of inventory, and office supplies.

Trained new employees in data entry and customer service.

Computer Skills

MS Word, MS Excel

Education

Long Island University, Brooklyn, NY 1/2006 - 12/2008

Boys and Girls High School, Brooklyn, NY 6/1990 – Diploma

Affiliations

Religious Affiliations Volunteer at Hope Christian Center- Finance

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