Customer Service Technician
Resume:
Sycamore, IL *****
***********.**********@*****.***
Summary of Qualifications
In over 20 years of technical and customer experience I bring an extensive amount of insight and knowledge when engaging a new situation. My technical experience started in the military and being responsible for all of the electrical equipment on board, from the generators to the light bulb. Since then it has transitioned to security systems, home electronics, and recently to computers. Included with this is a wealth of customer service experience that consists of a fortune 500 VP to senior citizens.
Skills
Technical
Over 20 years of troubleshooting computer, electronic and electrical equipment
Proficient with Windows 8, Windows 7, Vista, Office Products and network equipment
oIncluding: imaging, refreshes, data migration and peripherals
Maintain detailed and service tickets and work notes
Develop procedures to improve processes
Customer Service
Over 20 years of customer service experience
Clearly and effectively communicate with customers, colleagues and vendors
oIn-person, phone, instant messenger, e-mail, remote connection
Proactively solve customer issues to ensure their satisfaction
Handle stressful situations in a professional manner that results in positive outcomes
Employment
The Computer Merchant 2014-2015
-Princeton, NJ PC Technician II
Insight Global 2014
-Plainsboro, NJ PC Technician
Robert Half Technologies 2014
-Princeton, NJ PC Technician
Sullivan & Cogliano 2014
-Princeton, NJ PC Technician
SA IT Services 2013-2014
-Hopewell, NJ PC Technician
TEK Systems 2013
-Bloomington, MN Help Desk Analyst
Convergence Events Inc. 2012-2013
-Minneapolis, MN Intern
Sears Holding Company 2007-2011
-Eden Prairie, MN In-Home Repair Technician
Honeywell Security 1997-2006
-Minneapolis, MN Technical Advanced Customer Service
Education
Certification
-CompTIA A+, Network+, Security+
-Cisco CCENT
Mercer County Community College 2015
-Course of Study: Engineering Science
Takoda Institue 2013
-Course of Study: Computer Support Specialist
Military Service
US Navy E-3 Fireman 1992-1995
-Honorable Discharge
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