Customer Service Administrative Assistant

Dina Vilceus

P.O, BOX ****** Bellerose, NY ***** Phone: 516-***-****

E-Mail: ***********@*****.***

EXECUTIVE ASSISTANT

Enhancing Productivity and Efficiency through Operations

Top-performing Executive Administrative Specialist with more than 15 years experience in diverse environments. Highly motivated professional recognized for exceeding organizational/administrative goals utilizing solid communication, interpersonal and team-building skills.

CORE STRENGTHS

Executive office administration

Confidential Materials Management

Executive-level Correspondence

Time-sensitive assignments

Staff training and mentoring

COMPUTER SKILLS

Proficient writing skills – reports/presentations

Flexible and adaptable to changes

Systems improvement – improving efficiency

Detail oriented

PROFESSIONAL EXPERIENCE

Windows, Word, WordPerfect, Excel, Lotus Notes, Corel Draw, Publisher, PowerPoint, Access, Photoshop, Quicken, Internet Explorer, Outlook, Iphone, Blackberry Scheduler, Quickbooks

C and S Billing and Computer Services, RVC NY 2011 –2015

Executive Administrative Assistant

Performed administrative support functions to the Chief Technology Officer of a Consulting Firm.

Coordinated and set up high-level conference calls, board and management meetings, and special events for top executives.

Acted as a liaison and maintained open lines of communications between for top executives, board members, middle management, and administrative staff

Conducted extensive Internet research on competitors and potential acquisitions.

Managed day-to-day office operations.

Maintained computer systems and confidential records.

Created and supported databases, word processing and reports.

Exercised discretion regarding confidential records

Train employees for office programs and procedures

Fielded continual stream of phone calls while maintaining flow of daily activities.

Monitored all bank accounts and investments.

Paid all bills, did bank deposits, and tracked all invoices.

Provided meticulous follow-up through all stages.

Made all travel arrangements

Creative Plan Designs, Ltd. 2006 – 2011

Administrative Assistant

Creation and completion of all loans and distributions of Pension for members

Ensured proper monthly billing for over 500 TPA clients

Prepared Reports for monthly meetings

Reviewed all monthly accounts receivables and payables for accuracy

Trained new staff on pension guidelines, and customer service

Organized all travel expenses for executives.

Olive Garden 2004 - 2011

Server and Bartender

Operated daily opening and closing procedures, organized floor plan flow for each shift, ensured all cash totals balanced at end of shift.

Oversaw inventory, ensured management on correct liquor levels

Trained new bartenders on correct procedures according to company guidelines.

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EDUCATION

Briarcliffe College September 2005 – June 2006

Associates of Office Technology GPA 3.4

Thomas Edison State College January 2015-Present

References and Supporting Documentations Furnished upon Request

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