Customer Service Sales

Sandra Lesinski

*** *. ****** ****** 630-***-**** Home

Lombard, Illinois 60148 630-***-**** Cell

*************@*******.***

SUMMARY OF QUALIFICATIONS

** ***** ** ******** ***********, account management and sales experience to attain profitability and financial goals

Over twenty years of experience in customer service in both a corporate and retail settings

Thirteen years of demonstrated skills in recruiting, developing and coordination of personnel and activities in order to complete projects within a desired timeframe.

Technical skills in cash handling, and coffee equipment. Using Microsoft Word and Excel programs to complete report generation and scheduling of staff.

PROFESSIONAL HISTORY

McMaster-Carr, Elmhurst, IL

Warehouse Generalist (2014-2015)

Responsible for processing and filling of customer orders within warehouse of 555,000 parts and supplies.

Ensured processing of orders in a timely fashion.

Guaranteed quality product delivery.

Barnes & Noble Booksellers, Geneva, IL

Café Manager (2007 to 2014)

Responsible for café profitability by driving sales through upselling and add-on to current purchase ticket.

Drove business development by developing personal relationships with regular customers as well as offer of membership program to neighborhood businesses.

Increased profitability and attained financial goals by establishing weekly average transaction value goals and focus on current sales trends.

Staff motivation through sales contests and incentive tools to create excitement and motivation.

Facilitate hiring, training and supervision staff of up to 10, as well as yearly evaluations to achieve quality standards and practices.

Merchandise coffee products to ensure company programs are executed and marketing objectives are accomplished.

U.S. Postal Service, Lombard, IL

Letter Carrier (2006-2007)

Initiated customer satisfaction by providing quality customer service on a daily basis

Responsible for maintaining mail route of approximately 400 homes.

Met set deadlines by sorting and delivering mail within a community of 48,000.

Sandra Lesinski: *************@*******.*** Page Two

Aramark Corporation, Warrenville, Illinois

Retail Supervisor (2005-2006)

Assigned to Central Dupage Hospital and Einstein Bagels

Responsible for identification of field problems and improvement of client satisfaction by personally replacing unwanted or disliked product.

Supervised entire store operations and maintained store budget.

Responsible for hiring, training and supervision of staff of up to 10.

Efficiently managed cash handling procedures and maintained register system.

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Expresso Shoppe, Bensenville, Illinois

Consultant (2003-2005)

Coffee consultation with approximately 10 new and existing customers to improve customer service and daily operations.

Facilitated equipment and program installations for two new store openings.

Trained approximately 8 employees in drink preparation, customer service and daily equipment maintenance procedures.

Starbucks Coffee Company, Elk Grove Village, Illinois

Store Manager (2001-2003)

Opening manager for new store location. Responsible for P&L analysis and business development.

Hired, trained and supervised staff of 15.

U.S. Refresh, Roselle, Illinois

Office Coffee & Vending Sales Representative (2000-2001)

Expanded sales of coffee and vending product line by developing new prospects based on cold calls.

Interfaced effectively with existing customers and provided consultation and advice to ensure continued satisfaction and product quality.

Sandi's Designer Coffee, Lombard, Illinois

Owner/Operator (1996-2000)

Supervised daily operations of gourmet coffee business. Collaborated with food and beverage vendors to establish appropriate inventory levels based on supply and demand.

Responsible for P&L analysis, business development, sales forecasting and market analysis to maintain high level of financial performance.

Generated new customers by creating and generating discount program in response to customer needs. Participated in community events such as business meetings, seminars and sporting events to establish product presence.

EDUCATION/CERTIFICATION

Bachelor of Arts Degree: Marketing – Elmhurst College, Elmhurst, Illinois

Sanitation Certification, National Registry of Food Safety Professionals

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