Customer Service Administrative Assistant
Resume:
JONATHAN MACLAY
*** ****** ******, *********, ** 06708
*********@*****.***
SUMMARY OF SKILLS: Skilled customer service/help desk representative with over 7 years of experience working in call centers. Experienced diagnosing, troubleshooting and resolving pc issues in timely manner. Excellent communication and problem solving abilities. Strong organizational skills and ability to prioritize problems. Consistently exceeded call resolution and performance metrics.
TECHNICAL SKILLS: MS Office, Windows Vista, Windows 7, Router troubleshooting, web browsers, set up Outlook and Mac Mails, set up static and DHCP networks
EXPERIENCE
2014-2015 Aerotek, Stamford, CT working for Eastern Accounts, Brookfield, CT
Customer Service Representative
-Assisted caller with making payment arrangements to prevent disconnection of cable tv service.
-Answered customers billing inquires.
2007-2014 Cablevision, Shelton, CT
Technical Support Representative
-Analyzed and troubleshot complex internet connectivity issues including browsers, network settings and routers and modems.
-Used call center tracking programs for documenting calls including Remedy.
-Organized and prioritized problems and solutions.
-Used remote access systems such as Citrix Go2Assist to help resolve customer issues.
-Set up email client email programs such as yahoo and gmail on cell phones, tablets and computers.
-Won several outstanding performance awards. Only 25 of 500 employees won award.
-Trained new employees on products and procedures.
2004-2007 Office Team, Shelton, CT
Temporary Clerical Worker
-Performed variety of customer service and clerical jobs.
-Worked for mortgage company and inventory business.
2001-2004 Public Education Department, Waterbury, CT
Substitute Teacher
-Worked as substitute teacher in all schools from K-12.
EDUCATION
Western Connecticut State University, Danbury, CT
BA in History, 3.2 GPA
MILITARY SERVICE
US Army, Giessen, Germany
Administrative Assistant
-Clerical work for planning department of artillery unit of over 500 soldiers.
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