Customer Service Manager

Iris Tillman

Store Manager - TitleMax

Conroe, TX

********@*****.*** - 281-***-****

WORK EXPERIENCE

Store Manager

TitleMax - March 2015 to Present

AS A STORE MANAGER I AM RESPONSIBLE FOR DRIVING SALES AND CUSTOMER RETENTION BY PERFORMING CUSTOMER TRANSACTION Drive. MAINTAIN CUSTOMER FILES IN ACCORDANCE, MARKETING AND BUILDING NEW BUSINESS SOURCE. ACCURATELY DETERMINE LOAN VALUES BASED OFF A COMPREHENSIVE VEHICLE APPRAISAL. MAKE DAILY BANK DEPOSIT, ACCEPT CUSTOMER PAYMENTS, PROCESS VEHICLE LIENS. ENSURING THAT PAYMENTS ARE MADE IN A TIMELY MANNER, AND COLLECTING ON PAST DUE ACCOUNTS. EFFECTIVELY MENTOR AND ASSIST WITH EMPLOYEE MANAGEMENT, TRAINING AND DEVELOPMENT. ASSISTANCE MANAGER

ACCEPTANCE NOW - February 2010 to March 2014

AS A ASSISTANCE MANAGER I AM RESPONSIBLE FOR OFFERING ENTHUSIASTIC AND KNOWLEDGEABLE SALES GUIDANCE TO CUSTOMERS. EDUCATE CUSTOMERS ON THE RENT- TO-OWN TRANSACTION, INCLUDING PRICING OPTIONS. REVIEW EXPIRED ACCOUNTS AND RESPECTFULLY COMMUNICATE WITH CUSTOMERS TO PROMOTE TIMELY PAYMENT. MAINTAIN ACCURATE RECORD'S OF ACTIVITY TO ENSURE CUSTOMER SATISFACTION AND APPROPRIATE PAYMENT PROCEDURE.

CUSTOMER SERVICE REPRESENTATIVE

LEONARD'S - June 2007 to September 2010

AS A CUSTOMER SERVICE REPRESENTATIVE I WAS RESPONSIBLE FOR MONITORING AND TRACKING SHIPMENTS STATUS LICENSURE DELIVERY DATES ARE ACCURATE. UPDATE COMPUTER TRACKING SYSTEMS WITH NOTES REGARDING CHANGES AND COMMUNICATION. PROVIDING NECESSARY PRICES AND SHIPPING INFORMATION TO CUSTOMERS. Language Ability Fluent in English and Spanish.

Experiencs - Houston, TX - 2010 to 2010

Tx

Experiencs

ADDITIONAL INFORMATION

Other skills

Expret:

-Microsoft Suite, MS Access, MS Excel, Internet, High Touch 10-key.

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