Customer Service Sales

Shawn Loomis

Address: ***** ******* **, ***** *****, MI 49417 Phone: 989-***-**** Email: ********@*****.***

Experience

Great Lakes Glass Emporium eBay Store Owner & Manager Lake, MI. March 2008 - Present

800 transactions totaling $81,611 in revenue from March 2008 to present

Created Microsoft Excel Database, tracking inventory and sales data

Excel Summing Formulas - calculating expenses, revenues, profits and loss.

Achieved Top Rated Seller status for above standard customer service

Data mining to analyze price trends to determine initial investments

Organizational skills, tracking pieces through phases of the sales process

Attention to detail, inspecting pieces for defects and issues before posting

Responding to customer’s emails and feedback in a professional manner

Communicating with suppliers to resolve issues or concerns with purchase(s)

Package Tracking Software – allows package tracking to improve customer satisfaction

Expanding store portfolio to attract new customers and increase competitiveness

Fabiano Brothers Inc. Warehouse Associate Bay City, MI. Nov 2006 - April 2008

Logistics - Organization and distribution of batched products

Sorting and placing products according to predetermined sequence

Operating self-powered loaders, industrial compactors and forklifts

Receiving, fulfilling, and packaging customer orders

Packing Proficiency with various products and containers

Education

Central Michigan University GPA 3.13 Mt. Pleasant, MI. Jan 2013 - May 2015

Bachelor of Science in Business Administration Degree (B.S.B.A.) in Business Information Systems

Degree Concentration: Enterprise Resource Planning, Systems Applications and Products

ERP SAP - navigation, data entry, business processes, and accounting integration

ERP SAP - Manufacturing, Sales Order, and Procurement Processes

ERP SAP – Bill of Materials, Material Master, Material Requirements Planning

Excel - lookups, pivot tables, charts, filters, and formulas

Access - database creation, design, data entry, and data importation

Visual Studio, Visual Basic – user interface, language syntax, program structure, and implementation

MySQL - queries, datatypes, functions, table manipulation, collation, and cardinality

Management Accounting - Financial & Managerial Accounting

Integrated Core Project – managed complex financial data gathering and analysis task

Volunteered for CMU’s 1st & 3rd ERP SIM Competitions - Team GM Member and Team Steelcase Lead

SAP Student User Group member 2014 – 2015

Mid-Michigan Community College Harrison, MI. Aug 2005 - Dec 2012

Associate in Applied Science Degree (A.A.S.) in General Technologies & Associate in Business Degree (A.B.) in Entrepreneurship.

Microsoft Office Suite proficiency

Computer hardware configuration

Computer hardware components and software program installation

Computer Networking – Local Area and Wide Area networks

Office hardware installation and configuration

Research Project - loss of American high-tech production capabilities

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