Bilingual customer service representative

OBJECTIVE

To apply my extensive experience in customer support and care in a challenging environment (French/English).

SUMMARY OF QUALIFICATIONS

High oral and written proficiency in English and French (Governmental French evaluation certificate, French Evaluation Services Inc. ON,Canada)

Excellent oral communication and interpersonal skills

Strong persuasion and listening skills

Very good ability to identify issues and respond efficiently

Proven research skills to solve problems and find solutions

Good knowledge of project coordination and implementation

Solid analysis of data collection and processing

Excellent Computer skills (Office tools, Internet applications)

Work Experience

AVL Customer Support Fleet America March 2011-

www.fleet-america.com June 2015

Added vehicles to the system

Created of accounts for new clients

Added users to the system

First line of support

Quality assurance testing

Food network Volunteer Seeds For Change, Thornhill August 2010-

www.seedsforchangegardens.org December 2010

Updated the community gardens activities and volunteers schedule

Reviewed and update the gardens’ communications lists

Assisted in the creation of promotional and outreach materials for the community gardens

Recruitment Clerk Acklands Grainger, Richmond Hill April 2010-

www.acklandsgrainger.com May 2010

Successfully provided administrative support in recruitment and orientation of new team members to the distribution centre

Efficiently screened hundreds of candidates from external website and internal applicants

Reviewed resumes and set up interviews in a one week period

Administrated written competency tests for fifty potential candidates

Assisted in organizing the orientation program for new team members

Community Gardens Volunteer The Stop, Toronto, October 2009-

www.thestop.org March 2010

Assisted in information dissemination about eating healthy and locally

Engaged in programs at The Stop where people acquire planting skills

Helped in growing local vegetables in greenhouses all year round

Bilingual Site Manager United Nations, Lebanon, April 1999-

www.undp.org March 2008

Successfully communicated awareness information about new environmentally-friendly products used in farmers' plantation

Assisted in the organization of workshops, meetings and on the job-training sessions for the new products

Prepared leaflets, manuals and dissemination material about the new products supplied during awareness campaigns

Identified and maintained detailed farmer contacts and crop season information on planting surfaces and cultural practices to better plan the shift to the new products

Research and Teaching American University of Beirut, March 1993-

Assistant Lebanon www.aub.edu.lb March 1999

Conducted research for greenhouse plantation and the different growth parameters to determine the best environment for plant growth

Documented and analysed plant parameters, plant/soil nutrients and yield data, for greenhouses plantation

Assisted in preparing laboratory sessions to teach the practical part for undergraduate courses

EDUCATION

Bachelor Degree in Agriculture and Food Sciences 1993

American University of Beirut, Lebanon

Canadian accreditation by WES as equivalent to a 4 year Bachelor Degree in Agriculture-2008)

Sustainable Local Food Systems in Canada Certificate 2013 Seneca College, Toronto

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