Customer Service Maintenance
Resume:
Anthony Baxter
Graphic Artist and Experienced Administrative Professional
*.*******.*@*******.***
Experience
Game Technology Administrator(Project Coordinator) at Creek Casino Montgomery January 2013 - Present (2 years 5 months) - Base Salary $41,000
Maintain all gaming device master information in gaming related systems
Coordinate all gaming floor related projects with department personnel and inter-departmental personnel to ensure proper and accurate execution
Production and completion of forms, reports and notifications detailing changes to gaming floor and gaming devices
Administer technology specific projects and tasks such as gaming machine software upgrades, server upgrades (IT included), hardware upgrades, etc
Develop and analyze reports related to game performance based on management criteria
Perform analyses and investigations with various department personnel to identify variances and discrepancies between source and end user systems and interfaces
Responsible for improving and maintaining all master information to gaming devices and related technology including data consistency across properties, data completeness and accuracy within the “home” property, timeliness of updates to changed data
Actively communicates game technology issues, status and projects to all affected games personnel and other departments
Maintain professional communication and positive working relationships with all gaming and regulatory personnel. This includes communicating with business partners and companies
Responsible for adhering to internal standards as well as company and departmental expectations
Work effectively with all other casino personnel to ensure guest satisfaction and service quality
Must keep abreast of new and or improved gaming devices, software, hardware, parts etc
Protects all system related assets and other physical assets, as appropriate within the games department
Game Technician/Supervisor at Creek Casino Montgomery January 2010 - January 2013 (3 years ) - Base Salary $36,000-$39,000
Regularly manage scheduling of department personnel
Record and analyze reports from various departments regarding issues and malfunctions with gaming machines
Correspond with various departments to research and investigate, discovery and resolve exceptions related to gaming machines
Daily maintenance of work station and equipment
Ensure proper daily maintenance of gaming machines and components
Develop team members knowledge-base to improve efficiency and dependability
Develops and implements repair and maintenance procedures in order to pro-actively identify or prevent future equipment failures
Maintain inventory of gaming components, tools, software and miscellaneous accessories as well purchase necessary quantities of required materials with respect to monthly, quarterly and yearly budgets
Pro-actively research project requirements prior to execution to ensure accurate action and completion devoid of error
Direct and delegate responsibilities during day operation and during large enduring projects
Ensure safety and cleanliness in work areas at all times
Ensure adherence to company and departmental policies
Work closely with vendors and external field technicians 1. Assists with the installation and maintenance of electronic bingo machines Skills & Expertise
SQL Server Express (novice)
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Infopath
Microsoft Access
Microsoft Windows OS
Linux OS
HTML\CSS
Project Management
Graphic Design (Logos, Print Layout, Web Design, Product Design)
Microsoft Publisher
Adobe InDesign
Adobe Illustrator
Adobe Photoshop
Adobe Dreamweaver
Adobe Flash
OpenOffice
LibreOffice
Google Drive
Bally SDS
Bally Asset Matrix
Stratton Warren
Bally Live Floor View
Tableau
MicroStrategy
Computer Hardware
Computer Hardware Troubleshooting
Computer Repair
Computer Hardware Installation
Computer Hardware Assembly
Computer Software Installation
Computer OS Installation and Maintenance
Customer Service
Public Speaking
Research
Creative Writing
Woodworking
Home Improvement
Team Building
Programming Python (novice)
Education
Auburn University at Montgomery
Bachelor Business/Graphic Design, Graphic Design (2010) First Place Workers With Disabilities poster contest (2008) References
Gary Schrader
************@*******.***
Don Mullin
*******@*********.***
Desmond Kent
*****@*********.***
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