Customer Service Manager

JEAN FILS-AIME

**** ******* *** **** ***# *** Orlando FL 32817 ■ 954-***-**** ■ **********@*****.***

Objective To obtain an internship or co-op position in an accounting related field where I can utilize and enhance my skills and abilities in the field of accounting

Education University of Central Florida Orlando, FL

Bachelor of Science in Business Administration December 2015

Emphasis: Accounting

Minor: Finance

Broward College Ft. Lauderdale, FL

Associate of Arts in Accounting and Architecture July 2012

Accounting/Finance Skills

Accounts payable, Accounts receivable, Cost Accounting

Theory, concepts, practice methods of determining the taxable income and tax liabilities of business entities

Federal income tax laws affecting the taxation of different entities and transactions

Accounting theory and practice related to preparation and interpretation of external financial statements

Work Experience

Wells Fargo Orlando, FL

Teller March 2015-Present

Process transaction such as deposits, withdraw and creating cashier’s check

Count currency, coins and checks by hand or machine

Explain, Promote different products and services such as checking/saving accounts credit card, and loan to make customer financial goal easier.

Walmart Orlando, FL

Inventory management system (IMS) August 2013- Present

Apply strong detail-oriented skills while manually correcting shelf caps(automated inventory totals)

Scan and update the merchandise in the backroom, ensuring inventory levels are maintained

Support Manager Coral Springs FL

Responsible for delegating tasks and communicating with employees March 2010-August 2013

Trained associates, planned, assigned and directed work

Addressed complaints and resolved problems

Department Manager February 2009- March 2010

Controlled implementation and maintain merchandise presentation

Processed daily cash transactions by reconciling any overages or shortages

Directed store employees daily activities

Customer Service June 2008- February 2009

Maintained a balanced cash drawer and handled requests for money orders

Handled guest complaints and compliments

Accepted returns and exchanges, refunded money

Campus Involvement

Student Accounting Society, National Associate of Black Accountants Springs 2014- Present

Skills

Language Fluent in English, French and Creole

Computer Proficient in MS Office (Word, Excel, Access, PowerPoint)Auto-cad, Archicad, Rhino

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