Customer Service Sales

Summary

Skills

Experience

SHANTELLA CONNER

**** ********* **. *** ***, Dallas, TX 75243 (H) 972-***-**** *********.******.**@*****.*** To obtain a customer service position where I can utilize my communication skills and my problem solving abilities. I have an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Competencies Include Customer Service,

Adaptability, Communication, And

Teamwork

Vast Computer Knowledge And Ability To

Work With The Latest Software

Knowledge Of Accounting And Cash

Handling Software

Sharp Thinking Skills And Ability To

Handle Difficult Situations

Ability To Learn New Skills At A Fast Pace

Ability To Enter Information Into Multiple

Screens While Listening To Customers

Excellent Verbal and Written Capabilities

Service Operations Assistant 11/2006 to Present

Tom Thumb – Garland, Texas

Encourage and excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds Maintain confidentiality concerning associates, store sales, and company information Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders Handle and assist with accountability for cash flow requirements including safe transactions, issues and pickups, tills, approving checks and refunds, and monitoring checker fund handling procedures

Train newly hired cashiers

Bus Driver 08/2013 to 07/2015

Dallas County Schools – Richardson, Texas

Drive school bus according to designated schedule in a safe and efficient manner Assist students in safe loading and unloading from bus Provide information on safety measures to be taken into account Maintain two-way radio contact to receive route information from Education

License and Certification

Conduct emergency drills with students and teachers in order to cater to emergency situations

Excellent interpersonal and communication skills

Retail Associate 12/2012 to 02/2013

DD's Discounts – Garland, Texas

Execution of cash and credit transactions at cash registers within company policies Maintain good quality customer service at all times Assist customers in taking advantage of sales

Resolve product or service problems by clarifying the customer's complaint Maintain a clean work area at all times

High School Diploma: May 2006

Bryan Adams High School - Dallas, Texas

CPR and First Aid

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