Service Representative Customer

Tanuja Saspal

**/***, ******* *****, ****-**

E-MAIL: ************@*****.**.**

PHONE: 995-***-****

CORE COMPETENCIES

Unconventional and creative approach coupled with continuous desire to move up the learning curve.

Hardworking with strong will power, teamed with inner motivation to perform and excel.

QUALIFICATIONS

Bachelor of Commerce

3 year degree in Commerce field under Kurukshetra University, Haryana

1998 - 2001

Master in Economics

2 year degree in economics under Kurukshetra

2002 – 2005

Summary of Skills and Experience

Presently spearheading efforts to accomplish corporate objectives of Bank of America, enhancing personal skills.

Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment

CURRENT PROFILE

Currently Working as a Senior Team Member with Bank of America, Gurgaon, since February 2008 till date.

The Key Result Areas

Handling Korea and Seoul branch for cover and payments.

Exposure to export and import document checking into trade operations.

Handled open accounts under Asia for Hong Kong and Taiwan

branches.

Worked as a Loan administrative service representative processing mortgage, home loans and commercial loans transactions

Maintaining Commercial & Home Loans on ACBS (a software for maintaining the loan accounts of each client).

Responsible for updating Customer Loan Accounts.

Paying off Loans making Principle & Interest Payments.

The Key Responsibilities

Processing various journal entries relating to funds collection and payment.

Reconciling various loan accounts and bank accounts, on a monthly basis.

Compilation of trackers at the end of each month and analyzing the reasons for the errors and take corrective actions for the same after discussing with the Team.

Handled US import document checking

Validating Nostro account, preparing telex and covers for customers

Making customer payment by swift.

Mentoring and guiding new associates, taking huddles and sessions.

Training new team-mates, preparing and presenting presentations.

Quality check for the transactions processed.

Handling branch queries and clarification mails.

Sharing updates and errors among team mates

Active participation in quiz, and various other knowledgeable programs conducted by SME team

Helping teammates in processing complex cases.

The Key Area Accomplishments

Got promoted as Senior Associate.

Had been ‘Batch – Champ’ in Pre Process Training.

Qualified as ‘Quality Champion’ for achieving good quality scores.

Received Rewards & Recognition for excellent performance.

Got the highest Rating, amongst all the team members.

Made a JDI to save the time in transaction processing and various best practices which has been recognized by onshore as well.

.Advanced Certification in Trade Finance from Banking Certification Program conducted by Bank of America.

Received the First appreciation mail in the team and have been nominated as Bank of Americas Ambassador

PRIOR WORK EXPERIENCE

Worked as a Customer Relation Executive in Prestige Honda Karnal

from May 07 to Dec. 07

The Key Result Areas

Co

Handling Customer Queries

Customer Calling, Sending mailers or Service reminders to Customers

Reporting to Higher Authorities (daily operational reports to GM)

Handling the desk as a Front Office Executive

Worked with Rohilla Consultants as an Income Tax Advisor from July 05 to April 2007.

The Key Result Areas:

Applying PAN & TIN number, filing of Income Tax & Sale Tax returns.

Demonstrating Courtesy, Sincerity, helpfulness and empathy to all the Customers.

Guiding customers for investments and savings for tax evasion.

HOBBIES & INTERESTS

Active participant in various dance competition at school as well as at college level.

Active participant & excelled in debate & other activities at school level.

Participated in various sports (Race, Relay Race, Parade etc.)

STRENGTHS

Positive Attitude.

Effective communication skills.

Efficient and keen to learn.

Team player as well as an effective team leader.

Effective Multi-tasking skills.

Pro-active.

PERSONAL DETAILS

Father’s Name – Mr. R.K Mehta

Marital Status – Married

Date of Birth – 2nd August 1980

Permanent Address – 17/178 Near Evergreen Public School, Krishna Nagar Delhi-51

Sex – Female

Nationality – Indian

Hobbies- Painting & Traveling

Languages Known - English, Hindi, Punjabi

(TANUJA SASPAL)

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