Customer Service

Sheila Anderson

*** * ******* ** *** ***

Phoenix, AZ 85007

E-mail: **************@*****.***

Phone: 480-***-****

Objective: To obtain a secretarial position to gain experience and future knowledge, building upon my Phoenix Job Corps Training.

Education: Florence High School 2008-2011

High School Diploma

Florence, AZ 85132

Phoenix Job Corps January – Current

Office Administration

Phoenix, AZ 85004

Work History: Eton Marketing

April 2013-August 2013

Phoenix, AZ 85008

• Utilize customer service skills while taking inbound calls to AARP customers while asking them survey questions.

• Ensure the customers are satisfied while obtaining e-mail addresses for the companies database.

Little Caesars

April 2013-June 2013

Phoenix,AZ 85008

• Operate cash register and place customers orders.

• Prepare food.

Volunteer Work: Ebony House Outreach April 2015-May 2015

Phoenix, AZ 85004

• Answer and transfer calls to designated party.

• File and organize paperwork.

• Correct inaccurate documents using word.

Phoenix Job Corps, Finance Department February 2015

Phoenix, AZ 85004

• Complete copying and faxing tasks

• Create filing system to increase office efficiency

Software/System Skills

• Microsoft Office: Word, and Power Point

• 35WPM

• Advanced Computer skills

Contact this candidate