Senior Technical Writer
Resume:
Jessica Hardy
***********@*****.***
An experienced, efficient communications professional who uses the right tools, the proper technique, and in-depth research to deliver the documentation people need.
Skills
Documentation and Communication
Writing, editing, and formatting of technical documents, forms, ICDs, educational materials, user manuals, recruiting documents.
Design for multiple environments: Print, web, archival, and electronic use.
Experience in multiple industries: Banking, military, government, hardware and hardware schematics, web, biomedical, commercial.
Archiving of important documentation.
Graphic Design
Photo editing, correction, and formatting for documentation.
Development of flowcharts, schematics, workflow, and infographics.
Physical media art with graphite, chalk, oils, acrylics, ink.
Publishing and Graphic Tools
Use of major Adobe Tools: InDesign, Photoshop, Illustrator, Acrobat Pro.
Microsoft Office Suite: Word, Excel, Visio, Power Point.
Collaboration Tools: Sharepoint, Confluence, Wiki coding.
Human Relations
Leadership and management of small teams, including needs assessment and delegation.
Training and orientation, including development of training materials.
Basic Japanese Literacy.
Business Analysis
Technical research on technologies, hardware, standards, languages, user needs.
Business research on costing information, market research, documentation techniques, recruiting information.
Analysis of cost effectiveness of projects, promotional endeavors, recruiters, documentation consistency.
Conducting and analyzing surveys and assessments.
Software Development Process
Documentation and input on SDLC.
UI concept design, input on UI development process.
Basic experience with quality assurance/functional testing on software.
Career History
Senior Documentation Specialist
ForceX, Inc. Dec. 2011 – July 2015
Worked on five major mission critical documents for clients, acting as “go-to” person for important clients.
Developed documentation for every company product, as well as providing documentation for third-party hardware involved in company products.
Provide final edits for all documentation going to customers.
Serve as SME on two company products, SME on documentation process, act as SME on Adobe Products for company.
Provide backup functional testing for one company product.
Provided managerial supervision, new hire training, and process coaching as needed.
Consultant (Contractor)
E*Trade April 2011
Migrated over ten corporate intranet portals and their respective subpages and images from content management software Alfresco to Liferay content management.
Converted 750+ employee images to standardized 300x300 size for corporate intranet use.
Corrected broken links, HTML, and Javascript coding in migrated pages.
Consultant/Technical Editor (Contractor)
Ephox Feb. - March 2011
Converted multiple EditLive! SDKs (EditLive! 7.0, IWWCM, Quickr, Swing) into wiki (Atlassian Confluence) format.
Revised documentation for compliance with most current product release and product features.
Edited product documentation for clarity and conciseness; emphasized critical components of the SDK.
Technical Writer (Contractor)
Janssen Alzheimer Immunotherapy (via Spherion) Aug. - Oct. 2010
Rewrote and constructed ten new Work Instructions and Adverse Event/Data Entry Reference Sheets regarding case handling procedures and updated them for use with Argus 4.2/Sentrx.
Scanned over 800 clinical trial cases (50~300 pages per case), converted to PDF, and migrated files to a new server within a four day span.
Compiled a listing of all J&J branded prescription medications from the USA and international subsidiaries, including addresses, phone numbers, fax numbers, and translations of foreign language website data.
Scanned, cataloged, and sent adverse event data to clinical trial partner Pfizer via Sharepoint.
Assembled training materials, cases for remediation, and flowcharts for review.
Technical Writer
Computer Services, Inc. March – July 2008
Rewrote the Automated Clearing House (ACH) manual for compatibility with new beta-release software NuPoint.
Reduced ACH manual size by 20% while increasing index search parameters for greater ease of use.
Worked with the graphic design team in developing color schemes and layout designs for ad campaigns.
Edited internal memos and company newsletters for the VP of communications.
CSBG Outreach/Social Worker
West KY Allied Services Oct. 2006 – March 2008
Served over 1,000 clients per LIHEAP phase (two phases per fiscal year, 20~90 clients per day).
Advocated for over 1,500 clients with utility companies and non-profit agencies.
Reduced paperwork by 50% by developing spreadsheets that automatically calculated yearly statistics for each office in the region.
Served as backup system administrator for the CSBG Director; kept track of regional offices in his absence.
Instructed other staff on use of Microsoft Office and CASTiNET (Community Action Software Tool).
Worked with developers to debug and troubleshoot KY state CASTiNET software.
Analysis of yearly surveys and statistics to help decide focus of services in next fiscal year.
Education
Murray State University
Murray, KY
B.S. of Independent Studies.
Kansai Gaidai Daigaku
Six month exchange program in Japan, full immersion study of Japanese Language and Culture.
Hobbies
Fiction writing.
Drawing and Illustration.
Sewing.
Animal rescue.
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