Customer Service Sales

BACKGROUND

Outgoing, dedicated practical thinker with valuable experience in teaching and sales; exceptional planning and organizational skills with the ability to prioritize, coordinate, and complete multiple projects simultaneously with ease; excellent writing, communications, and leadership skills; fluent in Spanish.

PROFESSIONAL STRENGTHS

Excellent communication skills

Creativity and innovation

Dedication to the workplace

Persuasiveness and rapport with others

Customer oriented

Problem solver

Take-charge attitude

Enjoys working as a team

PROFESSIONAL EXPERIENCE

Pearland ISD / Pasadena ISD/Elgin ISD 2001-2015

Spanish Instructor

Served as a classroom teacher: Developed and implemented daily lessons to help high school students understand, speak, and read Spanish in levels I –IV(AP); restructured the Spanish district curriculum to make scope and sequence more learner-centric.

Served as department chair 2007-2011: Coordinated staff assignments, facilitated communication between administrators and classroom teachers, presented training for new teachers in the district; advised and mentored teachers on issues with curriculum and classroom management. Volunteered on campus and district committees to promote and enhance the quality of policies and procedures to improve the educational experience of the student body.

Sponsor, Spanish Honor Society 2008-2014: Worked with groups of 50-80 students to organize fund raisers, spirit activities, and community service projects to promote the recognition of Hispanic culture within the school and to fund scholarships for students going on to study Spanish at the University level.

Vincent-Metal Goods, Houston, TX October 2011 – May 2012

Inside sales and international sales

Researched and developed price quotes for customers in Texas, Louisiana, and Mexico; served as primary contact for customers calling in from Mexico; entered sales orders and coordinated shipping and documentation for timely delivery. Interfaced with other departments, branches, and companies to expedite deliveries and ensure trouble free exporting.

Ryerson Steel, Houston, TX 1988-1994

Inside sales executive

Researched and developed price quotes for customers in Texas, Louisiana and Mexico; assisted in responding to customers from Mexico. Interfaced with sales reps in Mexico City and Monterrey, Mexico. Assisted in preparation of documentation for export of products across the border. Handled customer service issues concerning return or correction of errors.

EDUCATION

Central College, Pella, IA

B.A. Spanish and Business Administration May 1981

Certificado de Cursos para Extranjeros, Universidad Complutense de Madrid 1978-1979

University of Houston, Houston, TX

Secondary certification (grades 6-12) May 2004

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