Customer Service Microsoft Office

OBJECTIVE AND SUMMARY

To obtain a position that utilizes my Human Services degree for a senior level management position. I have a high degree of independent decision making while maintaining a professional working environment steeped in customer service at all times. Desire is to manage and supervise a direct care staff including scheduling, hiring, training, filling in for absentees, and disciplinary recommendations. Manage the overall operation of assigned service sites including budget management, liaison with other support agencies, policy development and enforcement.

EDUCATION MA Human Services, Liberty University, Lynchburg, VA, 2015

MS Psychology, Liberty University, Lynchburg, VA 2012

WORK EXPERIENCE

March 2012 – Present, Merchandise Buyer, Georgia Regents University, Augusta, GA

Lead the university bookstore in customer service for all non-textbook products.

Assisted in planning, management, scheduling of a 15 member staff on all aspects of customer service

Maintained daily invoice payment schedules for vendors maximizing profit turnover through the use of Microsoft Office products

Daily meeting with vendors requiring verbal communication skills necessary for identifying the right product that maximizes sales

Provided weekly briefings to supervisors identifying trends and areas for improvements further developing both written and verbal skills

Coordinates with non-profit and fundraising organizations to promote the bookstore’s strategic communication plan which facilitated increase in sales.

Executed the university’s policies, guidance, and vision with a focus on quality education and growth performance.

June 2007 – March 2012, Student

Psychology student at Liberty University with a focus on counseling and disability services.

Maintained a grade point average of 3.26

Homemaker while husband was deployed to Iraq, maintaining family balance and priorities.

January 2006 – June 2007, Homemaker

Took care of family and newborn child while husband was deployed to Iraq

Maintained budget for family in excess of $100,000

Assisted children with school work assisting each with maintain A/B Honor Roll

March 2002 – January 2006, Assistant Textbook Manager, Georgia Regents University, Augusta, GA

Managed ordering of all textbooks for a 5,000-student population in over 200 subjects.

Received all textbooks and placement prior to the start of semester so that students are prepared for classes

Generated budget reports depicting over $5,000,000 in profit margin based on effective techniques and processes

January 2001 – March 2002, Macomb County Michigan Community Mental Health Vocational and Day Program Services, Romeo, MI

Provided supervision and direct assistance for disabled adults with activity programs, and sheltered workshops

Assisted residents with personal care needs, daily living skills, training objectives, health, safety, leisure activities and transportation

Responsible in formulating and implementing individualized training goals and objectives in all areas of daily living, such as financial management, household management, personal management, medical management, social and leisure management

ADDITIONAL TRAINING

Microsoft Office, Word, PowerPoint, and Excel

WinPrism POS

References: Available upon request

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