Technical Writer Management

Hemal Patel

Documentation Analyst (Technical Writer III)

Address: San Jose, CA

Email: ************@*****.***

Cell phone: 408-***-****

Professional Summary

I am a technical writer with more than 10 years of industry experience in various domains and authoring tools. I have substantial experience in technical documentation, project management, team leading, and product analysis.

Overall Experience

Domain

Healthcare and life science

Healthcare insurance

Travel and hospitality

Enterprise content management (Document management system)

Legal framework

Telecom billing

Deliverable

Online Help

Printed documentation

oUser guide

oInstallation guide

oConfiguration and monitoring guide

oQuick reference card

oAPI guide

oStyle guide

JavaDoc

Compiled HTML Help (CHM)

Mobile help

Frequently Asked Questions

Standard operating procedures

Training tutorials

Case studies

Authoring Tools

Adobe RoboHelp

Microsoft Word

Madcap Flare

Adobe Framemaker

Adobe InDesign

Doc-To-Help

oXygen

Microsoft Visio

Adobe Captivate

Camtasia

SnagIT

Source control

Microsoft VSS

SVN

TFS

Win CVS

Work Experience

Documentation Analyst

Cybage Software Pvt. Ltd.

Pune, India

April 2010 through January 2015

Worked for US-based projects in various domain, mainly, healthcare, life science, travel & hospitality, and enterprise content management

Developed documentation architecture that can maximize usage of single source publishing

Created operational guides such as API reference guides, developer’s guides, for various Web and platform-based APIs

Managed all aspects of documentation development from planning through release in Agile development environment

Led fast paced writing projects with team of multiple writers and instructional designers

Conducted various classroom trainings on authoring tools for beginner and intermediate levels

Conducted technical interviews for hiring writers across Cybage development centers

Analyzed information through hands-on product usage, exploring various business and technical documentation, and collaborating with engineering team, subject matter experts, and customers

Adhered to content best practices by following industry standard style guides

Followed Document Development Life Cycle (DDLC) and Software Development Life Cycle (SDLC) for overall project workflow

Proofread technical documents, user guides, and online Help including technical diagrams, with 100% accuracy

Senior Technical Writer

Cybage Software Pvt. Ltd.

Pune, India

November 2008 through January 2010

Developed user guides, API reference guides, online Help, context-sensitive Help, Quick Reference Cards, and Frequently Asked Questions (FAQ)

Reviewed brochures and other marketing collaterals

Mentored junior writers for documentation processes and writing standards

Developed templates, style sheets, and review checklists

Reviewed documentation deliverable from other projects

Technical Writer and Product Trainer

Enterprise System Partners

(Contract with Pfizer Pharmaceuticals)

Cork, Republic of Ireland

January 2006 through January 2007

Technical Writing:

Created an array of user guides for different stages of tablet development life cycle

Followed User Requirement Specification (URS) as a baseline for validating Help system

Authored Standard Operating Procedures (SOP) to define guidelines for using the Electronic Batch Record (EBR) system

Revised existing Help based on change requests

Contributed in the IQ and OQ validation processes

Attended trainings on 21 CFR 11, GAMP, and GDocP as a part of an organizational process

Product training:

Assessed training needs through surveys, interviews with employees, and consultation with managers

Created an online training program

Used simulations, group discussions, videos, and lectures to train participants in a variety of ways

Supervised and coordinated activities for Senior tablet technicians and Quality Assurance team during product go-live

Used a variety of assessment tools and strategies to improve instruction methods

Technical Writer

Elitecore Technologies

Gujarat, India

June 2008 through October 2008

June 2007 through November 2007

Vallent Technologies

(Currently known as IBM technologies)

Cork, Republic of Ireland

December 2005 through January 2006

Freelance writing projects

Cork, Republic of Ireland

January 2002 through April 2004

Created online Help and user guides for specific modules

Assisted senior technical writers by processing screenshots

Contributed in testing by performing dry run

Education

Bachelor in Business Administration, Gujarat University, 1999

Certificate Diploma in RDBMS (Oracle 8 and Java), SSI Institute, 1999

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