Customer Service Manager
Resume:
Ian Tallyn
Spring, TX **388
*******@*****.***
Summary
IT Manager with over 18 years of experience who excels at analyzing, prioritizing and completing tasks in a professional manner. Excellent people and communication skills and a proven track record of successfully managing a multi-platform IT department in a multi-platform seamlessly integrating Microsoft, Linux, Novell, and Mac environments.
Objectives
Eager to utilize my skills and experience at a company that recognizes talent and rewards hard work with career advances. Looking for opportunity to enhance an IT department, providing excellent professionalism, efficiency, and dedication.
Education
University of Houston, Houston, TX
BBA Economics, Graduated May 2011
GPA 3.75: Cum Laude
University of Houston, Houston, TX
BBA Management Information Systems, Graduated May 1994
GPA 3.8
Employment History
Tallyn Consulting, Houston, TX
Owner December 2014 - present
Consulting for variety of clients including individuals and small businesses. Projects include repair maintenance and installation of PCs, peripherals and accessories. Installation,configuration and maintenance of networks and servers, security enhancement for both individuals and companies, cleanup and malware/virus removal and subsequent installation of protection measures.
Millennium Physicians Group
Woodlands, TX
Contract assignment IT assistant Sept 2014 - Nov 2014
Assisted the CIO with maintenance,repair,server patches router patches etc coinciding with a reconfiguring of the entire office. Assisted with fiber optics replacement in satellite offices that still had slower networks in place. Assisted with basic troubleshooting and repair while CIO attended meetings regarding moves/changes.
Voice Media Group
Regional IT Manager,
August 1997 – April 2014
Responsible for Houston office IT department, including all server purchases, maintenance, and repair in a Novell/Linux/Windows XP-7-8/Mac OSX environment. Supported 80 end users in an extremely high paced media environment. Oversaw
procurement of all IT related products, including infrastructure contracts for telecom, network infrastructure, and desktops/laptops.
Handled two office moves, first from the Galleria to Downtown in 1998, then from Downtown to mid-
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town in 2013. Both moves were seamless to the user, with all services back up and running by Monday morning.
Created custom reports for the sales department in 2002, replacing inefficient spreadsheets with server based database reports using Crystal Reports and Java. These reports more than doubled efficiency in the sales department.
Migrated mail system from CC:mail to Novell GroupWise in 2004.
Migrated mail system from GroupWise to Google Apps in 2011.
Migrated phone system from antique Nortel system to VOIP Mitel system in 2012.
Phased out Novell system, replacing authentication with Active Directory and storage with FreeNas in 2014. This setup saved the company many thousands of dollars by eliminating the need for a Microsoft license at each desktop. System was housed in a VMware server, reducing necessary space in the server room by 80%, which allowed for the move into a smaller office space.
Accepted the position of Regional IT Manager by accepting training and backup support for the Dallas office in 2007.
Began handling training and backup support for the Kansas City, St Louis, and San Francisco offices in 2008.
Implemented disaster recovery plan for Hurricanes and other natural disasters. Maintained business continuity during Hurricane Ike by implementing plan which included generator power, relocation of key personnel with remote systems in place, and backup and recovery operations.
Managed Backup system for the entire organization using Commvault backup and recovery system. Backed up locally and over the WAN to a colo facility.
GE Capital Mortgage Services, Houston, Texas
IT team leader, January 1995 – August 1997
Helped IT team support a 200 user Novell, Windows, and Linux environment.
Helped design installment agreements that users were to sign when receiving a new desktop, reducing errors and oversights in the process.
Programmed a batch program to automate installs in so that they could be run with a single click, reducing errors and oversights in installations.
This batch program was implemented at two other GE Capital facilities in 1996.
Accepted Team Leader position in 1996.
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Professional Skills
Microsoft Active Directory: Expert Novell NDS: Expert DNS configuration: Expert Google Apps/Mail: Advanced Microsoft Exchange: Intermediate Linux: Advanced PC/Mac Support: Expert Server Maintenance/Repair: Expert Cisco router configuration: Intermediate Commvault Backup: Expert
Qualification & Certification
Commvault Backup and Recovery Administration
November 2009
Commvault Systems
Houston, TX
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