Customer Service Representative

Career Overview

Core Strengths

Accomplishments

Work Experience

Educational Background

RICHARD VEGA

***** ******* *****, *******, ** 77429 C: 713-***-**** *************@*****.*** Dedicated Customer Service Representative motivated to maintain positive customer relations, customer satisfaction, and contribute to company success. Proven ability to establish rapport with key account contacts and exceed their expectations. Reliable, trustworthy, and performance driven with prioritization and strong time management skills. Customer service expert

Contract negotiations

Strong organizational skills

Energetic work attitude

Computer proficiency

Sharp problem solver

Multi-Task Management

Fluent in Spanish

Exceptional Customer Service

Researched, planned, rapidly resolved client conflicts, and renewed service agreements to prevent loss of key accounts on other routes. Project Development

Collaborated with team of consultants to develop and implement Value-added Service Plans for which resulted in route revenue increase of 15%. Route Service Representative Nov 2004 to Jul 2013

Gorman Uniform Rentals - Houston, TX

Route Representative servicing an average of 120 accounts per week. Excelled in obtaining new and renewing existing account service agreements up to 72 months in length.

Consistently achieved sales goals.

Developed sales leads through multiple channels.

Worked with peers to ensure high levels of customer satisfaction. Trained and provided back-up for other route service representatives when needed. Proactive inventory control of products at each account and communicated with key contact to obtain authorization of changes needed. Inspected product load for accuracy and safely delivered it to account locations. High School Diploma 1994

Elsik High School - Alief, TX, USA

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