Customer Service Manager
Resume:
Tammi Wilson
Oakville, ON L6H 2R8
************@*****.***
Approachable Honest Punctual Reliable
SUMMARY OF QUALIFICATIONS
Consulting Case Manager, Fertility
Administration, clerical, office management
Medical/legal requisitions
Extensive volunteer experience; respite care and community
Strong individual with excellent communication skills
Work well independently or within a team environment
Bondable, Valid driver's license
RELEVANT SKILLS AND EXPERIENCE
Communication Skills
Actively assisted coordinating and leading volunteers at events
Implemented business exchange by networking with local businesses
Communicated regularly through e-mail and conference call meetings
Assisted in building individual members self-esteem, interests
Successfully trained, developed, and managed new and ongoing staff
Operated switchboard and made store announcements over PA system
Spoke directly one on one with clients to determine health status and suggested and sold fitness programs to safely fulfill needs and goals of the individual
Administration/ Sales Skills
Accounts receivable/accounts payable, EMT, online banking, deposits
Coordination, Client care, counsel, mediation in Fertility Consulting firm
Sought out potential companies for employee placement via phone sales
Medical and legal referrals to appropriate destinations for clients
Managed ongoing case files for quality care
Managed incoming calls setting appointments and troubleshooting when needed
Emails, online banking accounts in and out
Health and Fitness Skills
Trained in Basic Anatomy and First Aid Certified
Monitored proper use of equipment for clients and staff to ensure safety at all times
Implemented and established fitness programs for women aged 12 - 80+
Tammi Wilson 905-***-**** **************@*****.***
EDUCATION AND TRAINING CERTIFICATES
Community Social Service Worker Program Graduated 2011
Willis College of Business, Health and Technology, Cobourg, ON
Smart Serve ~ Service Excellence ~ WHMIS ~ Homecare Aid
YMCA Fitness Basic Theory ~ First Aid
EMPLOYMENT AND VOLUNTEER HISTORY
Beachcomber Hot Tubs 2012-2013
Sales Consultant Customer Service
Fertility Consultant/Case Manager 2010-2011
Canadian Fertility Consulting Inc/Office Manager
Childcare Worker and Respite Care 2010-2011
MFRC – Trenton Military Family Resource Centre, Trenton, ON
Respite Provider 2010 - 2011
Northumberland Family Respite, Port Hope, ON
Sales Client Coordinator 2009
The Staffing Connection
Ambassador Coordinator, Volunteer Position 2008 - 2009
KawarthaFEST, Peterborough, ON
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