Sr Manager Management

Maur i c i o D. Bi ne t t i

*** ********** ** 773-***-****

Bloomingdale, IL 60108 **********@*********.***

PROFESSIONAL SUMMARY

Forward-thinking, resourceful Senior Operations Manager & Telecom/Unified Communications Manager with 17+ years success propelling complex enterprise-level initiatives & developing effective long-term technology strategies to sustain growth/profitability. Record of achievement dramatically improving system stability, security, efficiency & performance through the design, development & implementation of enterprise information systems, software applications & IT support/infrastructure. Pivotal leadership resource for Coriant, PSAV, Kraft Foods, DDB Advertising, Edward Hines Lumber, BP Amoco, Loyola University and Mount Sinai Hospital. Extensive expertise in strategic roadmaps, large-scale project leadership, technical innovation, quality assurance, user support

& process re-engineering. Well versed in SDLC, VoIP, best practices, corporate moves, legacy migrations, infrastructure architecture and security. Hold numerous Certifications, including MCP, MCSE, SMS 2.0, DCSE, CCNA, CCNP, CVOICE, CCVP & CCIE R&S Written. Global traveler with fluency in Spanish.

Highly effective decision-maker, facilitator & communicator with a sound understanding of organization objectives. Keen ability to transform outdated/underperforming environments, boosting performance & ease-of-use.

Outstanding project planning and execution skills, continually delivering on schedule/budget while meeting all quality standards and company objectives.

Consensus builder who works with business leaders, technical teams & vendors to achieve defined network/telecom/operations/services/management information systems objectives.

Passionate about always delivering results that exceed expectations. Bring a high degree of energy, foresight and mission to any enterprise.

KEY COMPETENCIES

Global VoIP Network/Server Management Strategic & Tactical Planning Project Management Technology Architecture

Infrastructure, Networks, Security, Storage Help Desk/Call Centers Client Relationship Management Business Process Reengineering Problem Resolution Change Management

Cost Analysis Configuration/Release Management

Vendor/Contract Negotiation Risk Mitigation/Business Continuity PROFESSIONAL EXPERIENCE

CORIANT, Naperville, IL 01/2014 – Present

SR. OPERATIONS MANAGER

Preside over IT Operations and Service Management, propelling a team of 23 talented IT staff to deliver exceptional 24/7 support for Managed Service applications/infrastructure/Service Desk worldwide. Direct daily operations of the SaaS (Software as a Service) and Software Development Divisions. Orchestrate Tier 2 IT Service Desk, incident response and problem management. Control $8M IT/network/telecom budget.

Telecommunications Management: Plan telecommunications strategies to ensure that efficient, cost-effective solutions are implemented to meet business-critical objectives. Develop, implement & maintain telecommunication policies, procedures & training plans. Conserve costs by aggressively negotiating/managing all telecommunication contracts and consolidating infrastructure/telecom spends.

Network Asset Management: Maintain/optimize all network assets, including network component inventory & documentation. Plan for future needs with appropriate purchases. Key Accomplishments:

Domain Consolidation Initiative: Currently leverage technical/management expertise to shepherd major Active Directory domain consolidation, merging 4 separate domains into one efficient and non-redundant business.

Technical Projects: Spearheaded numerous projects that have successfully updated/optimized circuits, network design, telecom, VoIP, infrastructure, desktop, Tier 1,2 and 3 support and backup solutions. Projects have included:

Successfully led team in implementing a new customer support solution via a Citrix environment that added 100's of Internet service providers to company’s TAC.

Initiated and guided multiple migrations: a move to the Cloud, users from multiple legacy collaboration tools to ONE Cisco WebEx across the globe, Exchange to Office 365, Legacy 6500 series Cisco switches to Nexus and a move from physical to virtual machines.

Directed collapse of multiple Data Centers globally to regional operations.

Cost Savings: Cut infrastructure Capex costs 15% for the company, by leading a successful transition to Opex.

Continuous Improvement: Catalyst for change who continually devises solutions that optimize the environment while supporting the bottom line and long-range goals. Champion & introduce new hardware/software/tools, innovate streamlined processes, cut costs & drive upgrades, migrations, conversions & installations. Examples include: Mauricio D. Binetti **********@*********.***

Conducted a thorough infrastructure assessment to restructure IT.

Executed an RFP for install of an Internet/MPLS network worldwide.

Led decommissioning of unneeded servers (2000) & upgrade of legacy Windows 2003 servers.

IT Roadmap: Pioneered the development of enterprise technology strategy for the organization, assessing and adopting processes/technologies that best support company growth. Maintain up-to-date knowledge of best practices/technologies to ensure capacities meet current & future requirements.

IT Team Development: Built a high-performance, enthusiastic workforce committed to rapid issue resolution and a

“customer-focused” approach, by instilling a culture of collaboration, communication & accountability.

Best Practices: Instrumental in development/deployment of global standards and optimum operational processes.

SaaS: Architected and manage the hardware framework for company’s SaaS operations. PSAV, Schaumburg, IL 09/2007 – 12/2013

MANAGER, TELECOM & UNIFIED COMMUNICATIONS 6 years 4 months Driving force in the delivery of business-critical solutions based on Cisco’s Unified Communications technology. Record of achievement included designing/implementing highly scalable VoIP SIP/SCCP networks and providing connectivity to 700+ global sites; also supported 50 servers, 100 Data Center servers & 2000+ desktops across these sites. Led global team of 25 Desktop Engineers in technical escalations and critical long-term projects. Key Project Accomplishments:

Leveraged technical, management & client relationship skills on all project phases, including VoIP network design, analysis & installation, pre-/post-sales, product development & training.

CCCT Project: Principal technical resource for major client project migrating CCCT/1000 handsets from legacy CallManager 4.x/Unity 4.x environment to CallManager/Unity Connection 8.6 solution. n

Circuit Bandwidth Upgrades: Slashed circuit data costs from $5MM to $4.1MM, through increased bandwidth and contract renegotiations. Orchestrated 48 site and 120 site bandwidth upgrades, cutting telecom costs by 42%.

ISI Xiago TEM Telephone Expense Management Solution: Drove both Corporate and server upgrades to realize major telecom cost savings, as well as enable an improved analysis of expenses through unified electronic billing.

Unified Contact Center Express/VoIP Rollout for Call Managers: Project Lead for this implementation of a global VoIP Call Center system to support 2500+ users. Designed, developed & installed Cisco UCCX/CCM & Unity Servers; traveled to sites worldwide to deployde Cisco Call Manager, Unity VM & IPCC Express (ACD). .

Microsoft OCS (Office Communications Server): Architected and led seamless migration of telephony systems to Microsoft OCS. Drove end-to-end deployment of OCS solution.

Key Accomplishments:

Smoothly orchestrated multiple office relocations/acquisitions/closures, on time & budget.

Secured major cost savings through skillful management of vendor relationships & contract negotiations.

Increased data access uptime to 99%, by implementing a Cisco HSRP & Microsoft active/active cluster over EMC fiber channel storage and migrating multiple servers at international sites, with zero downtime at 24/7 sites .

Played key role in design/migration of region-wide infrastructure, from Win2k3 to Windows 2008 Active Directory.

Enhanced security by implementing a company-wide remote access solution, as well as recommending hardware/software standards, compliance & system upgrades. FALKOR, Chicago, IL 03/2007 – 09/2007

SENIOR TECHNICAL CONSULTANT 6 months

EDWARD HINES LUMBER COMPANY, Buffalo Grove, IL 06/2003 – 03/2007 SENIOR NETWORK ENGINEER 3 years 9 months

Key Accomplishments:

Designed, built & maintained 24/7 LAN/MAN/WAN infrastructure with 600+ users acrossacross 22 sites in 3 states.

Innovated Cisco IP Telephony solutions & Wireless Security EAP with Cisco AP using Certificate Authority & IAS as Radius server on a Cisco Aerospace 4012 platform.

PRIOR EXPERIENCE

Delivered Microsoft/Cisco networks support at DDB Advertising, Kraft Foods, Mount Sinai Hospital, Digital Fokus, BP Amoco, Browne Solutions, InterAccess, STMicroelectronics, St. Paul Bank, Health32 & Loyola University. EDUCATION AND TRAINING

DeVry University, Chicago, IL, B.A., Networking & Communications Management, completed multiple courses Triton College, River Grove IL, General Education Courses Aquarius Institute of Computer Science, CCIE Program Training Courses: Cisco, Microsoft, Redhat Linux RH033/RH131/RH253

■ ■ ■ ■ ■

Contact this candidate