Customer Service College

Breanne C. Baumann

** **** *** ** **** Stevens, WA 98258 - +34-684-***-***- ********@*******.*******.***

EDUCATION

Gonzaga University, Spokane WA College of Arts and Sciences Bachelor’s Degree

International Studies: International Relations Major August 2013-May 2015

Everett Community College, Everett WA

Arts and Sciences Associates Degree March 2013

EXPERIANCE

Abroad- Au Pair, Madrid, Spain May 15’-September 15’

Teach children English and assist with Spanish course work.

Improve personal Spanish written and spoken skills to fluent level.

Absorb cultural and political knowledge through personal experience.

Care for children, cook, organize activities and transport them to daily events.

Twigs Bistro & Martini Bar - Server/Bartender October 14’-Present

Attained basic bartending knowledge of drinks and serving skills.

Maintained a cleanly and organized work space.

Accomplished tasks in a fast paced and chaotic environment, while monitoring customers’ consumption.

Anticipate guests’ needs in order for service to run with fluidity .

Received highest percentage of positive comment cards submitted by customers.

4th Street Espresso- Barista March 10’- August 14’

Independently worked shifts running all aspects of the business including finances, preparation, and customer service. Shift till had consistent totals over $700 per shift.

Increased regular customer business by 11% on my shifts totaling to an average of 155 customers per shift, while memorizing returning customers’ orders in a timely manner.

Completed orders in less than three minutes while keeping workspace organized and cleanly.

Charged with the tasks of taking business inventory and placing the supply orders for the business.

When needed would volunteer to cover shifts at sister business until new hires could be found.

Asked to return when home from college over winter and summer breaks.

LEADERSHIP AND ACTIVITIES

Gonzaga University Cheerleader September 2013- May 2015

Second year member representing Gonzaga as positive and respectable.

Interact with students, professors, fans, donors and alumni in an intelligent and outgoing manner.

Purposefully listen to direction and ability to think on the fly.

Ability to handle and organize a busy schedule.

Residence Hall Association (RHA) Media and Marketing representative, Gonzaga December 2013-

Present

Attend RHA meetings once a week organize events for upperclassmen residents

Create and develop social media advertisements for RHA webpages.

Attend regular weekly meetings to discuss new event implementation, current block issues and ways to resolve them.

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