Customer Service Security

Ralpfeah Clark

** ******* ** ******, ** *****

Home: 973-***-****

Cell: 862-***-**** Email: *********@*****.***

Objective

A dedicated Security Guard with experience in providing personal, equipment and real property security in assigned areas, providing information, directions and escort services as needed.

Qualification Highlights

oAbility to disseminate information in a courteous manner.

oVast experience in patrolling, investigation, and report documentation.

o6 years experience as a security officer.

oKnowledge of proper use of emergency, communications, and security equipment.

oEfficient in performing different task assigned by supervisors.

Work Experience

Security Guard/Receptionist, Celgene Corporation, Basking Ridge, NJ ( July 2013- Present)

oAnswered and transferred calls.

oEscorted guest to offices and food deliveries to conference rooms.

oMaintained a daily log and incident report.

oReceptionist duties.

oPatrolled Interior and Exterior grounds at Main headquarters.

oMonitored cameras at Main headquarters.

oAnswered questions and provided information to employees and guest.

oAssist at other sites to cover posts

Security Officer, East Orange, NJ (December 2010- January 2013)

oPatrolled hospital premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

oMonitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft.

oWrote reports of daily activities. And irregularities, such as equipment or property damage, theft, presence of unauthorized occurrences.

oAnswered calls for service, answered questions and provided information.

Security Guard, National Museum of Women in the Arts, Washington, DC (September 2009-September 2010)

oResponsible for security and protection of museum property, exhibits, classrooms and assets.

oConducted hourly rounds to ensure visitors safety.

oResponsible for building security, door security, opening and closing of public and non-public areas and building rounds.

oPerformed identification checks and clearance of guests entering the museum.

oInspected parcel.

oMaintained a daily log and incident report.

Security Guard/Internship, Menlo Park Mall, Edison, NJ (October 2008- June 2009)

oProvided security service for employees and visitors.

oPatrolled the parking lots, grounds and the interior of facility and securing entrance after hours.

oProvided customers and visitor with escort services.

oReported irregularities like security doors left unlocked, leaking pipes, etc.

Customer Service, Foreman Mills, East Orange, NJ (August 2006-June 2008)

oAssisted with other department to perform required duties.

oHandled exchanges and returns.

oAssisted in layaway department.

oPossessed excellent customer service skills.

Education

MJake Security Training, Newark, NJ (March 2013)

oAwarded NJ Sora Training

TCU Advanced Training, Washington, DC (June 2009-November 2010)

oAwarded certifications with Transportation Systems & Office Technology.

Edison Job Corps, Edison, NJ ( September 2008-June 2009)

oAwarded certification for Trained NJ Security Officer & NJ Sora.

Irvington High School, Irvington, NJ

oAwarded High School Diploma.

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