Quality Control, attention to detail, time management

Christina Garcen

West Hollywood, CA *****

Cell: 818-***-****

*******@*****.***

CAREER ACHIEVEMENTS

Financial technical expert, highly focused, driven by professional standards and dedication. Resourceful self-starter successful at achieving goals and completing assigned projects on time using impeccable time management skills. Effectively communicates with other departments. Conducts Quality Control audits using high attention to detail to assure departmental guidelines are being followed. Consistently exhibits strong multitasking & organizational abilities. Provides support with strong leadership, critical thinking and communication skills as well as the ability to exhibit expertise in banking/mortgages. Actively volunteers and provides reports as required by upper management.

KEY SKILLS

Software: Windows 95/98/00/Vista/2013, SQL (creating queries, tables, etc.), AS400, SharePoint administration, Loss Mitigation Homebase, Subordinate Lien Risk Management Database, Service Request Manager (SRM), IPORTAL, Access, Intermediate Microsoft Word, Intermediate Excel skills including the use of pivot tables in creating reports, Outlook, Lotus Notes, PowerPoint, Adobe Acrobat, email & internet savvy

Finance: Monthly Reporting, Quality Control Audits

Communication: Financial Reports, Interdepartmental Liaison, Dispute Resolution, Process Documentation, Departmental Procedures, strong written & verbal skills

EXPERIENCE

BANK OF AMERICA HOME LOANS 2009-Present

Finance Analyst – Finance Business Support, Thousand Oaks, CA May 2015-Present

Manages the day to day research and resolution of complex problems for the business unit. Has thorough understanding of operations processes and implications on other groups within the operations function. Knowledge is acquired through increasingly responsible analysis work and on-the-job training. Works independently and is not afraid to make and act on decisions. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes.

Quality Control Auditor, Simi Valley, CA 2012-May 2015

Effectively supports the Foreclosure Presale, Post Sale, Bankruptcy, Subordinate Lien Management, REO, & Centralized Property Preservation lines of business. Reviews and distributes Quality Control Review results from (including but not limited to) LAS QC and Global Compliance QC groups, to and with the respective lines of business, facilitates & tracks responses thereof. Ensures action plans are created by Lines of Business and monitors milestones and action steps to successful implementation.

Team Lead Foreclosure Specialist II, Simi Valley, CA 2009-2012

Successfully processed and managed pre and post foreclosure accounts through liaison with attorneys including conducting a property equity analysis, sales results, post-foreclosure, and closed accounts. Ascertain status of title and lien position. Monitor accounts in order to mitigate risk and escalate issues as needed. Acted as “backup” for Team Leader and answered questions from associates. Conducted a daily audit for investor and departmental compliance.

MINISTRY OF EDUCATION OF SPAIN, Madrid, Spain 2007-2008

Cultural Assistant

Educated students and professors on the culture of the United States of America. Prepared organizational learning plans & tools in conjunction with teachers. Actively sought creative ways to incorporate learning into the classroom via research conducted online.

COUNTRYWIDE HOME LOANS, West Hills, CA 2003-2007

QC Underwriter

Assisted with department support activities such as accounts payable, purchasing of supplies, organized business itineraries, travel arrangements, conferences, meetings and social functions. Audited mortgage files and performed loan research prior to underwriting to ensure quality compliance & product eligibility. Reviewed, evaluated and synthesized loan data viability and salability. Performed Fraud investigation and loan research for possible evidence of misrepresentation prior to auditing.

EDUCATION

University of California, Los Angeles, Bachelor of Arts Sociology,Minor: Spanish Language & Literature,Graduated: 2002

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