Customer Service Information Technology

JACOB DEVLIN

*** ***** **** ******, ************ 18612

570-***-**** ************@*****.***

INFORMATION TECHNOLOGY PROFESSIONAL

Graduate with a Bachelor’s degree in computer information systems and hands-on experience ensuring the optimal operation and security of an enterprise IT infrastructure network. Solid skills in network security, troubleshooting, and issues resolution with a proven ability to rapidly grasp and apply new technologies and complex IT concepts. Service-oriented with excellent communication skills and a proven record of promoting strong customer relationships.

TECHNICAL SKILLS

MS Office Suite: Excel, Word, PowerPoint, Outlook, Lync

Java JavaScript Visual Basic COBOL Backtrack Software

Sales Force

EDUCATION

Bachelor of Science in Computer Information Systems May 2011

King’s College, Wilkes-Barre, Pennsylvania

PROFESSIONAL EXPERIENCE

KING’S COLLEGE, Wilkes-Barre, Pennsylvania January 2011 – May 2011

Information Technology Department Student Aide

While a full-time undergraduate student, provided hands-on technical assistance and support to the staff IT specialist overseeing the performance and reliability of the campus-wide computer network. Participated in help desk responses to troubleshoot and resolve all manner of workstation issues.

Developed specialized expertise in optimizing the level of network security.

Made core contributions to the development and programming of a new remote assistance software application designed to streamline the provision of IT support services.

Assisted in the resolution of a critical issue relating to the removal and replacement of a legacy anti-virus software tool.

Served in a key mentor and technical support role for a visually impaired IT student, reviewing the student’s Visual Basic coding for class projects to identify bugs and enable his proactive problem solving.

C3i, Wilkes-Barre, Pennsylvania 2011-Present

Helpdesk Technician Level 2/Project Team

Handling daily supervision of the desk and other responsibilities

Dedicated to the Otsuka helpdesk team since the start with the company.

Asked to join the newly, formed project team a year after joining C3i, where the responsibilities range from traveling across US and hardware builds.

JACOB DEVLIN

206 Emily Lane Dallas, Pennsylvania 18612

570-***-**** ************@*****.***

Dear Sir/Dear Madam:

As a recent graduate of King’s College with a Bachelor’s degree in computer information systems, I am seeking the opportunity to join a company such as yours in an entry-level information technology professional.

While in full-time pursuit of my degree, I held two separate positions that each played an integral role in developing my solid work ethic, customer service orientation, communication skills, and professionalism. I am confident that the combination of my educational background and work history has uniquely prepared me to serve as a key contributor to your team. A sample of my experience and qualifications includes:

Serving as an IT department student aide and providing hands-on technical assistance and support to the staff IT specialist overseeing the performance and reliability of the campus-wide computer network.

Participating in the delivery of help desk responses to troubleshoot and resolve all manner of IT issues.

Building a strong understanding of best practices for optimizing the level of network security.

Assisting in the development and programming of a new remote assistance software application designed to streamline the provision of IT support services.

For a more detailed presentation of my skills and background, please review the enclosed résumé and feel free to contact me at your earliest convenience. Thank you for your consideration.

Sincerely,

Jacob Devlin

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