Customer Service Representative

Jessaneth B. Baltazar

Address: Purok Santan, Sta. Maria District, Pagadian City

Contact No. : 091********

Telephone No.: (062-***-****

Email: **************@*****.***

OBJECTIVE:

Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the company, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services.

PERSONAL INFORMATION

Age: 20

Date of Birth: January 26, 1995

Gender: Female

Civil Status: Single

Nationality: Filipino

EDUCATIONAL BACKGROUND:

• Tertiary: Saint Columban College 2011-2015

• Secondary: Zamboanga del Sur National High School (Main) 2007-2011

• Elementary: Balangasan Central Elementary School 2001-2007

KEY SKILLS AND QUALIFICATIONS:

Computer literate

Dedicated and hardworking individual

Strong written and verbal communication skills

Understands new concepts easily

Customer service oriented

Reliable

Ability to handle stress

Took contact center training course

COMPUTER SKILLS:

Proficient in Microsoft Office (Word, Excel, and PowerPoint)

Knowledgeable with software and other internet application

Troubleshoot basic computer problem/internet connection

WORK EXPERIENCE:

On-The-Job-Training: Land Bank of the Philippines –Assistant Clerk

Assisted the clients in opening new account, handled telephone enquiries, filed customer accounts and general administrative work.

CERTIFICATES

• NC2 Computer Hardware Servicing

• On-the-Job-Training Completion at Land Bank of the Philippines

• Academic Excellence Award

• Cisco Networking Seminar

CHARACTER REFERENCES:

Mr. Philipcris C. Encarnacion, MCS

CCS DEAN- Saint Columban College, Pagadian City

Ms. Pamela Earl Cabante

Contact Center Instructress- Saint Columban College, Pagadian City

Contact this candidate