Customer Service Administrative Assistant

**** *** ***** **** ********, GA ***** **********@*****.*** 678-***-****

KAILEI CRAFT

Wells Fargo

Teller Marietta, GA December 2014 - Present

Southern Polytechnic State University

Student Assistant Marietta, GA July 2013 - Dec 2014 Paychex, Inc

Payroll Specialist Kennesaw, GA June 2011 - July 2013

• Microsoft Office

(Word, Excel, Outlook,

Powerpoint, etc)

• Adobe InDesign,

Photoshop, Illustrator

• HTML and CSS

• 5+ years customer

service experience

• 2 years payroll

experience

• Ability to learn user

interface systems quickly

and proficiently

• Excellent organizational

skills and multi-tasking

abilities

• 2+ years clerical

experience

Experience

Responsible for providing exceptional customer

service including efficient and accurate transaction processing. In this role, my skills for communication, customer service, and ability to work in a fast paced environment have been expanded upon. I am

also responsible for finding ways to make financial services more convenient for customers, like helping them sign up for online banking services, and

recommending additional products and services to

meet customers’ needs.

In charge of reviewing incoming transfer student’s transcripts and sending necessary courses to the

department for evaluation. I also filed and pulled student’s folders for updates and new admissions

and performed any additional tasks as needed by

the Transfer Articulation Specialist.

Responsible for all aspects of quality client service. I contacted and assisted clients with payroll input, verifying totals and resolving client issues. Ensured accurate processing and recording of client’s

payroll, provided timely and accurate financial

information, participated in daily data entry and

payroll processing. Served as Technical Support for Online Payroll clients. Aided in any tax questions or issues client had.

Education Skills

Kennesaw State University

Marietta South Campus

B.A. New Media Arts

August 2012 - May 2016

Alpha Xi Delta

Women’s Fraternity

2014 Chapter President

2013 Public Relations VP

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