Engineer Management

Vincent F. Liguori 215-***-****

**** *********** ** **, *******, GA, 30047 **************@*****.***

Professional Profile

Extensive knowledge of applications and integration with excellent team building, communication and leadership skills. Hands-on, action-oriented style complemented by solid strategic thinking and creative problem solving. Extremely focused and dedicated, ready to Seek out new challenges and opportunities in the greater Atlanta, GA area.

Project / Product Management

Process Improvements

Testing and Evaluation

Key Performance Indicators

Quality Control / Quality Assurance

Team Leadership

Technical writing / Training

Problem Solving / Troubleshooting

New Hardware Setup

Systems Administration / Implementation

Professional Experience

Comcast Corporation, Downingtown, PA

2009 - Present

Senior Engineer

Achievements:

Spearheaded a Quality Control Division from Concept through startup to full automation saving the company $20 million the first year.

Designed and deployed a remote testing solution to employ off shore and near shore contractors slashing payroll/benefits administration costs by 25% and increasing productivity by 60%

Designed and built the RF and VM infrastructure of new Data Center in Downingtown, PA.

Expedited the consolidation of an unproductive location and relocating of all personnel resulting in an estimated savings of $12 million in decommissioned equipment and service contracts.

Improved projected losses by 10% by writing customer quotes, negotiating of prices and fees while ensuring the continuation and enhancements of services.

Responsibilities:

Team Lead of the Managed Services Group which provides 24x7 Support, Network monitoring & Fault Management for the National IP Backbone Network.

DAC/DNCS Administrator responsible for administration and support of all the video lab Motorola/Arris controllers including Video On Demand and Switched Digital, VoIP and Caller ID

Composed test plans and analyzed system patches to ensure performance prior to production release to guarantee first time resolution

Achieved peak performance by collaborating with team members and chairing weekly meeting to provide project status to management.

Created design enhancements, training documentation, upgrade procedures, technical bulletins, Product Change requests(PCR) and Standard Operating Procedures(SOP)

Encouraged Knowledge sharing by organizing customer and pier training as well as mentoring of junior engineers.

Cultivated a seasoned understanding of Microsoft Office Suite, Visual Basic, Aperture, Spectrum, JIRA, Bugzilla, Sybase, C++, SQL and Bourne Shell Scripting.

Strong Working knowledge of UNIX, Linux, Solaris, SunOS, AIX, IRIX, HP-UX, Windows, IP networking and server load balancing concepts.

SeaChange International, Fort Washington, PA.

2005 - 2009

Senior Support Engineer

Achievements:

Designed an alert system to notify the system admin via text/email of an environmental issue. Ie. Over heat, power, hard drive, etc.

Responsibilities:

Level 3 Technical Support for all customer issues.

Organize and prioritize all upgrades for cable providers, Such as; Comcast, Cox, Charter.

Strengthened team performance by drafting job requisitions and interviewing of potential employees to ensure synergy with corporate structure.

Worked directly with projects/development teams and engineering groups to understand the overall functionality in order to support the QA and staging lab environments.

Achieved peak performance by collaborating with team members and chairing weekly meeting to provide project status to management.

Motorola, Horsham, PA.

2001 - 2005

Broadband Field Engineer

Achievements:

Re acquired over $100 million in lost intellectual property for Motorola by surveying all customer locations within the California market.

Responsibilities:

Executed Video On Demand and VoIP deployments for major cable providers

such as; Comcast, Charter, Time Warner and Insight.

Performed preventative maintenance, system upgrades and emergency service.

Created training documentation, standard operation procedures and technical bulletins.

Diagnosed and resolved RF related service problems and Out of Band issue’s

Good understanding of Network Protocols such as: TCP/IP, DNS, DHCP, SMTP, SSH, SSL, NTP, NFS

Conceptual knowledge with IP routing, switching, IP management and sub netting.

Education

Briarcliff College, Bethpage, NY

Bachelors of Computer Science and Engineering

State University at Farmingdale, Farmingdale, NY

Electrical Engineering Technology

Certifications Received

Advanced Digital Addressable Controller (DAC) Operations

Advanced Digital Head End Operation

Implementing Video On Demand (VOD) for Local Control Systems

Activating & Operating a Digital Subscriber Network (DSN)

Understanding the Broadcast File System (BFS) Carousel Structure

Advanced Digital Broadband Delivery System (DBDS) Troubleshooting

Six Sigma Yellow Belt

Scrum Master

Team Effectiveness

Strategic Thinking

Memberships

The Society of Cable Telecommunications Engineers

Toastmasters International

Freemasons

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