Customer Service Representative

Michelle Anderson

*** ******* ****** *******, ***** 77003

713-***-**** ***********@*****.***

Summary

Professional with over 2 years in food preparation and 5 in the customer service field. Motivated to serve in an efficient manner using careful attention to detail and time management skills in a fast paced work environment.

Highlights

• Goalfocused with solid qualifications in customer support and client care.

• Background in customer service, call center, data entry, manufacturing, and records.

• Experienced with maintaining highly confidential documents and providing exceptional services.

• Strong interpersonal skills with a high degree of professionalism to interact with diverse groups.

• Motivated professional experienced in the arena of database management.

Professional Employment

Star of Hope Houston, Texas 05/2014 – present

Kitchen Aid Volunteer

• Serveas a line worker during meal times.

• Preparemeals for 400+ residents in the kitchen.

• Practice proper sanitization procedures with cooking utensils.

• Maintain the licensing standards of a clean kitchen.

Michigan Medical Facility Michigan 10/2012 – 03/2014

Kitchen Staff Personnel

• Manage the speed of food production.

• Preparemeals according to dietary needs of each patient.

• Sanitized the kitchen according to licensing standards.

America South Bend, Indiana 10/2007 – 01/2010

Customer Service Representative

• Make outbound calls to existing customers to offer additional credit card services.

• Answer questions and disseminate information following established guidelines.

• Enroll new clients with MasterCard and Scholastic children books or games.

• Review and analyze accounts for adjustments while maintaining confidentiality.

Easy Heat New Carlse, Indiana 09/2005 – 01/2006

Picker/Packer

• Pull products from assembly line belt in manufacturing facility to prepare for shipment.

• Package parts for shipment according to shipping requirements and customers’ requests.

• Inspect parts for defects and damages to reject products as needed.

• Ensure parts are sealed with plastic before shipping to customers.

• Monitor work area to ensure safety procedures are followed within facility.

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