Customer Service Security Guard
Resume:
Victor Samuda
*** ******** ******, ****** ****, NJ 07304
*********@*****.***
PROFESSIONAL SUMMARY
Five years’ experience in the security industry as a Security Guard/Fire guard. Possess great observational and reporting skills. Exhibits genuine adeptness to cultural diversity. Maintains professionalism and integrity. Superb communication and interpersonal skills. Strong leadership capabilities with reliability and dependability. Utilizes sound judgment and emotional control. Great customer service skills.
WORK EXPERIENCE
Aug. 2008 – Apr. 2014
Emory University Hospital Midtown, Atlanta, GA
Transportation Attendant
Demonstrated excellent and effective communication and interpersonal skills when consulting with nurses, doctors and technologists regarding patient delay and availability
Exhibited strong team work capabilities in coordinating with all radiology areas regarding multiple exams and procedures
Consistently and efficiently maintained and complied with facility procedures and regulations, safety, and patient care protocols
Ensured that all customer service standards and quality standards were not only met, but were exceeded to provide optimal customer service experiences to all patients daily
April 2007 – June 2008
T & M Protection Resources, New York, NY
Fire Guard
Assumed leadership roles and took initiative in monitoring fire command station and building management systems for the Federal Aviation Administration, Eastern Region, including water system, generator systems and smoke alarms
Responded to situations, critical or otherwise, as they appeared on the fire command station, including evacuations
Facilitated fire department, cleaning and snow removal crews
Feb. 2004 – April 2007
Guardian Security Services, New York, NY
Fire Guard
Assumed leadership roles and took initiative in monitoring fire command station and building management systems for the Federal Aviation Administration, Eastern Region, including water system, generator systems and smoke alarms
Responded to situations, critical or otherwise, as they appeared on the fire command station, including evacuations
Facilitated fire department, cleaning and snow removal crews
Jan.2003 – Jan. 2004
Maximum Security Investigations Inc., New York, NY
Security Guard
Patrolled apartment complex, maintained security logs and interfaced with Police and Fire Departments
Provided excellent customer service when interacting with individuals during patrol walks and when answering phones and taking messages
EDUCATION
Springfield Gardens High School, Queens, NY HS Diploma, Business
TECHNICAL SKILLS
Knowledge of Radnet Computer System, Knowledge of Microsoft Office applications
(Word, Excel, Power Point)
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