Customer Service Administrative Assistant

Tonya Lee

Las Vegas, NV *****

********@*****.*** - 805-***-****

WORK EXPERIENCE

Order Consolidator

Digital Lizard - Las Vegas, NV - November 2013 to Present Responsibilities

Humanix Inc. : Digital Lizard Order Consolidator

$11.00 Hr.

Contractor for Shutterfly, production of personal calenders. As an order consolidator main duties include quality assurance making sure customers orders were correct and complete before packing and shipping. Other duties included working on the production line from punching, tripling batches for drilling, singling for wiring (binding), bagging of product, quality assurance, sorting, packing and shipping. Airport Terminal Services Passenger Service Agent

ATS - Las Vegas, NV - March 2012 to September 2012 10.00 Hr.

Provide assistance and related customer services at the ticket counter, gate and baggage areas. Duties include servicing passengers by performing reservations, meet and greets, check-ins, aircraft boarding and deplaning, ticketing, baggage service, public announcements, providing connecting flight information and direction assistance.

Storage Operations Manager

Dillingham Blvd Self - Honolulu, HI - December 2009 to June 2011 15.00 Hr. + Bonus

Maintained and operate an orderly and smooth running business office. Maintain facility's computer database and paper files. Provide excellent customer service to current and potential tenants. Cleaned, showed and rented storage spaces as they became available. Collect payments and accurately entered data into computer system. Courtesy and collection calls daily to maintain a low rate of delinquency. Perform sales and marketing strategies to gain customers in this over populated type of business. Assist in conducting lien sales on a quarterly basis. Created spreadsheets and ran daily and monthly reports for business owners. File storage experience, picking up files from clients, storing, retrieving, destroying, and also billing. Storage Customer Service Rep

Waikele Self - Waipahu, HI - February 2008 to December 2009 13.00 Hr.

I was hired and trained to be employed for Dillingham Self-Storage. Contribute to a positive work environment. Cleaned, showed and rented storage units as they become available. Collected rent payments and accurately enter data into computer. Performed sales and marketing requirements, participated in daily collection calls for past-due accounts. Performed daily security check of facility (lock check and audits). Performed minor maintenance and custodial duties as needed to maintain excellent curb appeal of facility. Administrative Asst., Data Analyst

Adecco - Honolulu, HI - October 2004 to October 2007 15.50 Hr.

Data Analyst: Provide excellent customer service, answer questions and find solutions to customer inquiries regarding discrepancies in billing. Apply multiple payments in business accounts. Data entry for new accounts and existing accounts. Creating spreadsheets, Ran and filed daily and monthly reports. MS office suite, cash handling, multiple software programs: People Soft, Kansys, and Kenan. Merchandiser Specialist

Macy's West Hawaii Receiver - Honolulu, HI - February 2004 to November 2004 8.25 Hr.

Organize and maintain merchandise in stockrooms and fill in the selling floor as needed. Receive new merchandise from the receiving dock to create an attractive and space-efficient arrangement to sell product. Assist in the preparation of merchandise for shipment to online customers. Participate as needed in selling floor recovery including folding, hanging merchandise and clearing out fitting rooms. Assist in price changing executions, and provide support for major sale events. Data Entry Clerk

Spherion - Honolulu, HI - August 2003 to November 2004 9.75 Hr.

Maintain database by entering new patient statistics effectively into computer system, and updating personal data. Verified entered information by reviewing, correcting, deleting, or re-entering data. Purging files to eliminate duplication of data. Highly use of Microsoft office programs. MS Office: Excel, Word, Access, and Outlook.

Adult Correction Officer II

Public Safety of Honolulu Woman's Community Correction Center - Kailua, HI - March 2000 to June 2003

16.25 Hr. + Night Diff.

Maintain inmate control over 300-plus women offenders in a dormitory style facility. Supervised offender's behavior and respond to infractions. Count and lead women offenders to meals and recreation. Maintain detailed hourly logs and records of offender's movement on and off facility grounds. Transported and escorted women offenders to court, doctors' appointments, and to high security facilities. Gained experience in effectively handling and dealing with different characters, backgrounds, and handling tense situations. Automation Clerk

US Postal Service Letter Carrier - Honolulu, HI - April 1995 to February 2000 11.00 Hr.

Deliver mail to residences and business establishments along specified routes by walking and / or driving, using a combination of satchels, carts, and certified postal vehicles. Enter change of address orders into computer, that process forwarding address stickers. Sorted and sequenced mail for delivery. Answer customer's questions about postal services, and regulations. Obtain signed receipt for registered, certified, and insured mail; collect associated charges; and complete any necessary paperwork. EDUCATION

Medical Administrative Assistant

The Learning Center - Las Vegas, NV

ADDITIONAL INFORMATION

National Healthcareer Association

Certified Medical Administrative Assistant

Certification #A2J7F2G9

National Healthcareer Association

Certified Billing and Coding Specialist

Certification #W6W6Y7D8

National Healthcareer Association

Certified Electronic Health Records

Certification #N5N8Z8C7

HIPAATraining.com

HIPAA Awareness for Healthcare Providers

Certification of Completion

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