BS IT Graduate

Benedict S. Domingo

***** ****** **** *** ***, Hayward, CA. 94544

510-***-**** * ***********@*****.***

Career Goal

•To learn while working for a company that will enable me to better my programming and networking skills. And to expand and explore the ever changing field of Network Administration.

•To help me improve my organizational skills and my interpersonal relationships.

•To be in a position where I am able to give friendly and enthusiastic service.

SUMMARY OF QUALIFICATION

•Bachelor’s Degree in Information Technology (4 years)

•Fast Learner

•Strong knowledge in operating systems (Windows XP, 7, 8 / Windows Servers)

•Undergone CCNA Training (with Hands on)

•Experience in Ticketing System

•Experience in Telecommunication Company as an IT Support Specialist

•Customer Service Experience

•Knowledge in MS Office applications

•Ability to diagnose and solve problems

•Responsible and Punctual

•Resolves connectivity problems

•Resolves technical problems (Hardware/Software)

•Problem Solver/Team Player

•Can work under pressure and overtime/Multi-tasking

•Trustworthy

•Resourceful

•Easy to work with/ Excellent Interpersonal skill

•Can work independently

•Excellent Communication skill (Oral and Verbal)

•Assertive

IT SKILLS

•JavaScript

•HTML and XHTML

•Troubleshooting (Hardware/Software/Network/Servers)

•PHP and MySQL

•VB.Net

•Backup and restore

•Database Management System

•Web Development

•Networking and Systems Administration (Routers, Modems, Switches, Printers, LAN, DSL, WAN, VPN, Cables, DNS, SMTP, TCP/IP, etc.) / Cisco Devices

•Network Security

•Can handle Operating Systems such as Windows, Linux, Apple, UNIX, etc.

EDUCATION

Bachelor’s Degree Major in Information Technology

AMA University Quezon City

Maximina St., Villa Arca Subd. Proj. 8. Quezon City, Philippines

Colegio de San Lorenzo Quezon City

Congressional Avenue Quezon City, Philippines

St. Dominic Savio School of Caloocan City

Baesa Street Caloocan City, Philippines

PROFESSIONAL EXPERIECE

Stream Global Services Quezon City Philippines (SM Annex 6th floor) January 2013 – May 2013

IT Support Specialist

Experience/Duties:

•Re-join and Disjoin to Domain

•Install and setup of user desktop/laptop systems

•Imaging P.C, Install video cards

•Active Directory/Windows Servers

•Backup and restoring of data

•VoIP

•Tickets

•Altiris

•Remotes customer support

•Deploy P.C

•PC troubleshooting listing of port numbers and extension numbers

•Operate Telephones

•Change P.C name and VLAN

•IP addressing

Curo Teknika ePLDT Ayala Avenue, Philippines December 2013 – September 2014

Network Support Associate

Experience/Duties:

Network topology

Network peripherals

Customer Service via telephone

Network Connection, Reconnection and Disconnection

Network configuration

Product Advertising

LA & SF Specialty Produce Union City, CA 94587 March 2015 - Present

Order Puller (Night Shift)

Experience/Duties:

Pulling Orders made by the clients

Experience using pallet jack

Organizing products

Stacking

CERTIFICATIONS

•Cisco Certified Network Associate: Networking Fundamentals

•Cisco Certified Network Associate: Routing Protocols and Concepts

•Cisco Certified Network Associate: LAN Switching and Wireless

•Cisco Certified Network Associate: Accessing the WAN

CHARACTER REFERENCE AS PER REQUESTED

Contact this candidate