Customer Service Technical Support
Resume:
Alvin Difeaux
Reading, PA 19604
*****.*******@*****.***
EDUCAT I ON
Berks Technical Institute Wyomissing, PA
Associate in Specialized Technology Degree: Computer Networking, July 2012
Peer Assistance Leader –Tutored students in College Algebra.
BTI Tech Club: Vice President, Founding member
WORK HI STORY
ELAP Services, Inc Chester Springs, PA
Technical Analyst April 2013 - Present
Oversee Active Directory, implemented firewall, provide desktop support to 50 users, provide financial reports to executive staff and client representatives, install network printers, coordinated with third party vendors and consultants, oversee network anti- virus, managed phone system, oversee data backup, E-mail, encryption, and work independently Harbortouch Allentown, PA
Tech Support Representative July 2012 – April 2013 Respond to high volume of customer calls, provide technical support over the phone, troubleshoot Microsoft Windows and networking related issues, document all customer interactions and handle multiple tasks all at once. Lantek Kutztown, PA
Student Internship April - June 2012
Troubleshoot hardware and software problems, documented computer solutions, maintained a clean work area, provided customer service to clients, fixed client’s Printer related issues and remotely connected into client’s PCs and fixed many issues. Pennsylvania College of Technology Williamsport, PA Student Librarian Sept. 2009 - Oct. 2010
Shelved books in an orderly fashion, helped patrons locate library materials, maintained library catalog, troubleshoot any minor computer related problems.
SKI LLS AND CERT I F I CAT IONS
Comptia A+ and Network+
Proficient in Microsoft XP/Vista/7/8/2012/Office, Mac OS X
Fluent in Spanish
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