MCP, MCDST

James Secor

**** ***** **** ******, *******, TX 77518 281-***-**** *************@***.***

Profile of Qualifications

10+ years, comprehensive experience in technical support, asset management, service desk, user account management, documentation and information technology with a passion for customer satisfaction and achieving operational excellence.

Proficient in MS Windows Operating Systems, MS Office Products, Outlook, Active Directory, Windows Server. Extensive experience supporting, installing and troubleshooting, workstations, desktops, laptops, citrix, wyse, DHCP, configuration and troubleshooting wired and wireless network connectivity and peripheral installations, scanners, printers, cameras, other input and output devices.

Microsoft Certified Professional (MCP) and (MCDST) credentials.

Well-organized multitasker with the ability to analyze and define problems; prioritize work flow, meet deadlines.

Possess excellent planning, organization, time management and decision-making skills.

Self-driven team player with strengths in communication and developing interpersonal relationships.

Ability to interact with all levels of staff including senior management, internal and external customers

Career Track

Barrios Technology, Inc., Houston, TX 2005 - 2014

IT Desktop Support Engineer 2012-2014

Provided IT support for hundreds of administrators and engineers engaged in fulfilling terms of the ESC and JETS contracts for NASA/JSC, in a Technical Support and Service Desk environment.

Oversaw user IDs, passwords, asset management, computer disposal, systems installation and peripheral support, diagnosing and troubleshooting of computers, workstations, laptops, Windows and MAC. Provided phone and onsite support for user issues.

Senior Systems Analyst 2005-2012

Managed the day to day activities of desktop and asset management team members, in support of NASA/JSC’s Engineering Directorate.

Provided ID setup, desktops, workstations, laptops, network access, phones, tablets and peripherals to Engineering Directorate personnel.

Systems Engineer, GB Tech, Inc., Houston, TX 1999 - 2005

Performed comprehensive technical support and asset management operations for NASA/JSC’s Engineering Directorate.

Continued support for the X38 Project Office through project completion. Accurately accounted for their multimillion-dollar project equipment inventory.

Systems Engineer, Dual, Inc., Houston, TX 1999

Expertly supported X38 Project Program Office and collaborated with NASA, Dryden Flight Research Center & NASA JSC operations personnel to acquire and integrate systems vital to project operations.

Responsible for maintaining several dozen command & control, telemetry systems and Project Office computer systems.

Provided technical support services for hundreds of user access requests, computer and peripheral issues and managed confidential data & sensitive applications.

Secured official operations approval for various activities between NASA JSC and DFRC.

Senior Field Service Engineer, Boeing Information Systems, Houston, TX 1993 - 1998

Knowledgeably assisted customers from Centralized Phone Support center correcting various hardware and software problems and served on Network Installation Team working on JSC infrastructure systems.

Distributed Services Group dispatching engineering personnel to various location at JSC to conduct technical support.

Coordinated with NASA groups & sections and ensured proper functionality of mail, printer, computer & network operations.

Education

San Jacinto College, Pasadena, TX

Associate of Applied Science Degree

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