Customer Service High School

**/**** ** *******

Mesa, AZ

**/**** ** **/****

Phoenix, AZ

**/**** ** **/****

Phoenix, AZ

MICHAEL DONAHOO

Summary

Seasoned Delivery Driver adept at delivering shipments safely while meeting tight deadlines. Shipping, receiving and stocking expert.

Highlights

DOT regulations

CDL Class A

Clean DMV record

Pallet jack and hand truck operation

Experienced manual transmission driver

Local routes understanding

Time management skills

Supervision and training

Complex problem solving

Accomplishments

Continuously maintained an accident and incident-free driving record for more than 8 years. Deliver 150 to 250 alcohol items to an average of 24 clients daily. Experience

CDL Driver

Cresent Crowne

Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Picked up and delivered cargo in a tractor-trailer using knowledge of roads, highways and interstates. Presented customers with bills and receipts and collected payments for goods delivered. Checked vehicle's fluid levels and tire pressure and scheduled any required repairs. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Operated motor vehicles in a safe and efficient manner. Processed payments by accepting cash and check payments. Notified branch management of any vehicle safety concerns and issues. Reported any errors found on delivery documents to supervisor. Evaluated customer needs and determined appropriate action, referring their questions to management when necessary. Loaded and unloaded merchandise at stores and vendor locations. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Obtained signatures on all invoices and credits. Supervisor

Aramark

Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Consistently obtained highest rating from the county health department. Patrolled the facility and served as a general alcohol compliance presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Merchandiser for Total Wine Team

Alliance

Handled products and equipment in accordance with safety and sanitation guidelines. Built attractive holiday and 16001 N 25th St Apt 203, Phoenix, Az 85032 C: 623-***-**** *********@*****.*** 01/1997 to 03/2006

Phoenix, AZ

1999

Phoenix, AZ, United States

seasonal displays for merchandising program. Safely operated manual and electric pallet jacks. Delegated tasks to team members to optimize productivity Emphasized fast, friendly customer service. Gave every customer immediate and undivided attention. Offered product recommendations when appropriate. Provided constructive suggestions and encouragement to employees. .Trained new team members. Assistant Grocery Manager

Fry's food and grocery

Executed cash transactions quickly and accurately. Greeted all customers. Oversaw overnight store operations, including staff assignments and production lists. Delegated tasks to team members to optimize productivity. Supervised 10 employees per shift. Trained new team members. Handled products and equipment in accordance with safety and sanitation guidelines. Directed and managed all functions of the dairy, frozen, produce and bakery departments. Conducted price checks for cashiers and service clerks. Handled resets according to schedule, including deleted and new merchandise. Ordered and shelved weekly sale items for customers. Built attractive holiday and seasonal displays for merchandising program. Safely used knives, compactor, pallet jack and hand trucks. Checked out customers and bagged items quickly. Organized and positioned product cases in produce warehouse and walk-in cooler. Praised by management for being a fast and efficient worker, requiring little supervision. Evaluated department conditions and operations to determine strengths and areas for improvement. Broke down heavy pallet loads of cases, boxes and bags. Provided performance feedback and coached employees with setting quarterly goals. Rewarded and disciplined associates. Stocked, priced, front-faced and rotated merchandise. Monitored UPC codes. Writing schedules and balancing hours weekly.

Education

High School Diploma: General

Trevor Brown High School

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