Customer Service Mechanical

Profile/Summary of Qualifications

Service focused professional with the ability to manage multiple projects and prioritize work and multitask.

Effectively follows and enforces compliance with administrative policies, procedures, and safety rules.

Acquaintance with all governmental driving regulations Local, Federal laws and prerequisites, DOT and OSHA specifications.

Knowledge of all FMCSA Rules and Understanding of Roadside Inspection Levels.

Outstanding administrative and communication ability.

Polyglot, Multilingual fluency in English, Spanish and Portuguese.

Excellent Driving skills and able to Adapt driving performance to changing driving conditions.

Outstanding sense of awareness of operational safety road safety and perception of hazards.

Safe and Accident Free Driving Record.

Word Class customer service aptitude.

Phenomenal Mechanical and Technical Comprehension.

Competency to properly troubleshoot mechanical problems recognizes difficulties and finds resolutions.

Ability to read blueprints, and mechanical data.

Experienced application of Computer Programs data entry, e.g. MS Word, Excel, PowerPoint, and Quick Books.

Works well individually or in a team environment.

Ability to Adapt and make decisions in difficult and stressful situations.

Exceptional Organizational and analytical skills.

Professional Experience

Lifecycle renewables (Environmental Services 2014-2015): Driver/Field Technician

Properly and effectively serviced Grease Traps for repairs and replacements.

Maintained and worked with Conde Portable Pump stations, standard gravity pumps and vacuum Pumps.

Executed regular maintenance procedures of vehicles by examining the oil, air, and water levels, braking systems, tire pressures, fluid levels, lights etc.

Performed urgent repairs of small engines pumps, Power washers.

Fixed light plumbing issues like broken hoses, loose and broken fittings and leaky valves.

Produced DVIR logs and performed Pre and Post trip inspections on all trucks.

Followed appropriate safety procedures for pumping and transporting SVO and Grease trap Waste.

Provided excellent customer service and maintained good relationships with clients and properly scribed invoices for Services.

Properly cleaned and sanitized tools, equipment, and trucks after each use.

Organized warehouse by sorting and cleaning tools and equipment.

Off loaded waste and oil at designated treatment facilities cleanly and efficiently.

Franklin Auto Body (Family Owned Business 2012-Present): Owner/Technician

Fully restored auto collision damages small and large repairs, repaired vehicles to DOT operational standards.

Repaired motor vehicle electronics, engine, mechanical parts, accessories and checked serviceability

Kept inventory of supplies and placed paint and parts purchase orders.

Use of Tow Trucks and automobile towing equipment, Tow hooks, Tow Winch, Trailers, and dollies.

Ensured compliance to all safety policies and procedures and environmental regulations.

Evaluated monthly financial statements to administer cost controls.

Prepared estimates of all labor and repair costs.

U.S. Marine Corps (Active Duty, 2008-2012): Motor Transport Operator/Military Logistics

Operated numerous tactical military Vehicles Including HMMWVS, Flatbeds Single axles, and 7 ton Cargo Lowboys.

Managed logistical movements and provided safe movement of Personnel and Cargo.

Reviewed routing requests, discrepancy reports, government bills of lading (GBLs), commercial bills of lading (CBLs) and maintained records during Port Operations.

Loaded and unloaded supply boats following logistical Port operations procedures.

Organized and inventoried all mail and materials received for Company CLR 27 3rd Marine Logistics Group and kept inventory files and records.

Provided security and participated in foreign relations training exercises.

Supervised the operation and preventative maintenance of a motor pool consisting of 60+ tactical vehicles.

Certifications and Licenses

CDL-A W/ Tank Endorsements

TWIC, Transportation Worker ID. Card

DOT Medical Card

OSHA 10, OSHA 30

ASE, Automotive Service Excellence

Education

Class-A 160Hr. Course (Commercial Driving School Of New Hampshire, Concord NH. 2015)

Diploma Course Health and Nursing, (Manchester NH Community College. 2011)

Greater Lowell Technical High School (2004-2007)

USMC School of Embarkation And Logistics

USMC Non Commissioned Officer Course

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