Administrative Assistant

Bridgette D. Rogers

Houston, Texas *****

Hm # 281-***-****/Cell # 832-***-****

*******************@*******.***

Senior Administrative Assistant

Objective: Seeking a fast pace job with a company where there is growth opportunity, where I can utilize my 13 years of experience providing direct support to senior management and multiple staff in a corporate environment. Also being a team player and a great asset to the company.

Summary: Experienced in the daily operations of managing effectively in a rapidly changing environment. Excel in meeting and exceeding deadlines, handling confidential matters, and interaction with all levels of management as well as vendors and clients.

Skills

Proficient in Microsoft Suites

Word

Excel

Outlook

PowerPoint

Managing Multi-line Phones

Faxing and Copying

Creating ad hoc reports

Office Management

Workload Distribution

Processor Specialist

Postage meter

Ten Key

Scanner

Notable Achievement

Selected to create a monthly, detailed report that accurately tracked all activities such as claims paid, approved and unapproved claims and various projects that were used by the Management team, Claims Administrator and the Courts.

PROFESSIONAL EXPERIENCE

SETTLEMENT FACILITY DOW CORNING TRUST, Houston, Texas

Senior Administrative Assistant 1/2011 -3/2015

Ran reports that tracked file volume, workload distribution and reviewer productivity on a weekly basis.

Answered phone calls from claimants and attorneys that provided the status of their claims, payment schedule and medical records.

Created spreadsheets that tracked reviewers’ productivity and provided data on project progress.

Kept track of the employees’ attendance ensuring accurate payroll records and payment.

Managed the department which increased the efficiency of the workflow and workload.

Administrative Assistant II 1/2007 – 1/2011

Issued checks to the Claimants and Attorneys in a timely manner which adhered to a strict time schedule.

Ordered and reviewed over 500 files for claims accuracy to determine if they were ready for the reviewers which reduced redundancy in workflow, increased productivity, and sped up the claims payment process.

Administrative Assistant I 8/2003 – 1/2007

Ordered and prescreened over 500 files making sure that the demographics was correct in the files, and the medical records were attached.

Prepared files to be sent to the reviewers to process the claims.

Mail Room Clerk – Temp to Hire 2/2003 – 7/2003

Processed all incoming and outgoing mail in a timely manner.

Pulled and delivered a high volume of files that was requested from departments.

Filed a high volume of files daily once the files was returned to the file room.

Made copies of entire file, when there was a request from the Attorney or Claimant for the file.

Pulled files to audit them, by making sure that all the correspondence in the file belonged in that file.

ALLSTATE INSURANCE COMPANY, Houston, Texas 09/1985 – 12/2002

Processor Specialist

Trained co-workers and new employee’s on policies and procedures which increased productivity.

Called customers and vendors on a daily basis to follow up with them on paperwork that was needed to complete their claims.

Issued checks to customers and lien holders resulting in excellent customer satisfaction.

Assisted customers in applying for duplicate titles resulting in excellent customer service, and decreased backlog of claims.

Processed incoming and outgoing mail in a timely manner.

EDUCATION

Waltrip Senior High School, Houston, Texas - Diploma

36 Hrs of Basic Accounting & Quick –Books Training

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