Computer troubleshooting and repair

NORMAN V. CORTEZ

DUPLAS, PUGO, LA UNION

Email: *************@*****.***

CP#: 091********

OBJECTIVE: To work and be trained as an efficient and competent asset of the company and be a part of the highly firm that would enhance my skills and abilities while providing and exploring good opportunities for the future growth.

PERSONAL INFORMATION

NICK NAME : Norman

BIRTH DATE : May 15, 1980

BIRTH PLACE : Duplas, Pugo, La Union

GENDER : Male

CIVIL STATUS : Single

AGE : 35

HEIGHT : 5’8”

WEIGHT : 60 kg

BLOOD TYPE : AB

LANGUAGE SPOKEN : English, Tagalog,

APPLICATION USE : Corel, Microsoft Word, Excel, Publisher, Adobe, Power Point, etc…

SKILLS : Computer repair, computer troubleshooting, hardware/software installation,

data encoding, video and audio editing, photo editing, data recovery, etc…

EDUCATIONAL ATTAINMENT

PRIMARY EDUCATION : Pugo Central Elementary School

SECONDARY EDUCATION : Pugo Central National High School

TERTIARY EDUCATION : System Technology Institute (STI) Baguio

AS Computer Science

: Manuel Luis Quezon University

Bachelor of Science Information Technology Undergraduate

: Polytechnic College of La Union

Ladderized Nursing

JOB DESCRIPTION

installing and configuring computer hardware operating systems and applications;

monitoring and maintaining computer systems and networks;

talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

troubleshooting system and network problems and diagnosing and solving hardware or software faults;

replacing parts as required;

providing support, including procedural documentation and relevant reports;

following diagrams and written instructions to repair a fault or set up a system;

supporting the roll-out of new applications;

setting up new users' accounts and profiles and dealing with password issues;

responding within agreed time limits to call-outs;

working continuously on a task until completion (or referral to third parties, if appropriate);

prioritising and managing many open cases at one time;

rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;

testing and evaluating new technology;

conducting electrical safety checks on computer equipment.

REFERENCE:

Mrs. Milagros Guttierez

DOLE Employee Davao City

Engr. Orlando Balloguing

Pugo Municipal Mayor

Mrs. Brenda Peralta R.N.

TESDA La Union Employee

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