Engineer Support

DARRYL W. BURNETTE (MCSE) (MCTS)

**** ***** **. **. *****, FL. 34772

407-***-**** Email: **********@*****.***

Objective

To secure a position where my vast systems administration and troubleshooting experience will be an important asset to the company with opportunities for growth and advancement.

Leidos Corporation, Orlando Fl.

Email Administrator Tier 3 April 2014 - Present

Email Administrator Tier 3 (Temp). September 2013 – March 2014

Maintain and support the Leidos Corporate email and Lync infrastructure

Provide Tier 3 support for email and Lync system and users issues.

Escalate critical email and Lync systems issues to Email Engineering.

Participate in on call support for all email and Lync related issues

Participated in migration from SAIC Exchange 2003 to Leidos Exchange 2010 environment involving over 20000+ users.

Tupperware World Headquarters, Orlando Fl.

Sr Systems Administrator, IT September 2007 – August 2013

Responsible for providing on-site support for Windows based servers which includes Exchange 2003/2010, Windows 2003/2008 File Servers, BES 5.x/10.x,

Supported and maintained the corporate wireless environment which includes Blackberries, IOS and Android devices.

Migrated from BES 5.x to BES 10.x.

Implemented new email archiving system Nearpoint 4 from Mimosa..

Migrated Email from Exchange 2003 to Exchange 2010 for 50+ locations.

Provide onsite support for Vmware 5.x environment.

Glencoe Group Services, Addison TX.

Network Administrator, IT May 2006 to August 2007

Responsible for maintaining Dell Servers and Dell laptops/desktops

Administrate Exchange 2003.

Provide on-site support to 60+ users.

Provide support to remote sites.

Participate in DR planning and testing.

Upgraded Sql server 2000 to Sql server 2005.

Tupperware World Headquarters, Orlando Fl.

Sr. Systems Administrator, IT April 1997 to April 2006

Responsible for providing on-site support for Windows based servers and desktops.

Designed, implemented and administrate worldwide corporate email system on Exchange 5.5 consisting of over 50+ sites. Migrated 50+ worldwide sites from Exchange 5.5 and Windows NT into our Active Directory environment and Exchange 2003.

Responsible for anti virus protection at gateway level.

Implemented and maintain worldwide anti spam system cutting spam emails by 80%

Established wireless device communications utilizing Blackberry technologies.

Oracle Corporation, Orlando Fl.

Technical Analyst, Oracle Networking Support December 1995 to March 1997

Responsible for providing technical support for Oracle’s networking products to Oracle’s

customers worldwide. Assist other other analyst in resolving customer’s issues. Write technical bulletins. Develop and provide training to other analysts.

Tupperware World Headquarters, Orlando Fl.

Systems Administrator, IT April 1993 to November 1995

Responsible for providing on-site support for Novell servers and Windows 3.1 desktops.

Recommend, test and install new hardware and software.

Computer Support Representative, Sales Operations, September 1988 to March 1993

Provide telephone support for Tupperware distributors for any hardware

and software problems. Recommend and test new hardware and software

for distributors. Develop technical documentation for distributors. Maintain

call records for distributors and provide reports to other departments.

Implement hardware maintenance contracts for distributors.

Operating Systems

Windows XP/7, Windows 2003/2008, VMware 3.5/4.1/5.1

Software

Active Directory 2000/2003/2008, MS Exchange 2003/2010, Lync 2013, Cisco Ironport Anti Spam, MS SQL 2000/2005/2008, BES 5.x/10.x Trendmicro Officescan/Scanmail, Barracuda Anti-Spam Virus Firewall, MS Office Suite 2003/2007/2010, Nearpoint Email Archving, Tivoli Storage manager, Veritas Backup Exec for NT, and various other Windows software applications.

Hardware

HP servers, HP desktops and laptops, Dell servers, Dell desktops and laptops.

Certifications

Microsoft Certified Technology Specialist Exchange 2010 (MCTS) November, 2012.

Microsoft Certified System Engineer (MCSE) July, 2000.

Novell Certified Netware Engineer (CNE) January, 1993.

Education

Pinellas Vocational Technical Institute, Clearwater Fl.

Diploma in Electro-Mechanical Technology, May, 1985.

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