Manager Management

Operations Manager Warehouse Manager Logistics Manager

Qualifications Profile

Highly accomplished and results-oriented professional, equipped with extensive experience in all aspects business operations and management within various industries. Able to manage top-producing departments in a fast-paced working environment as well as quickly adopt departmental procedures. Recognized for consistently exceeding company expectations and going the extra mile to accomplish assigned tasks in a timely manner. Equipped with outstanding ability to motivate employees. Technically proficient with Microsoft Office Suite (Word, Excel, and PowerPoint) and Microsoft Access.

Areas of Expertise

Business Development

Operations Management

Profit Maximization

Inventory Management

Customer Relations

Product Allocation

Professional Experience

Helen of Troy Olive Branch, MS

KAZ Operations Manager 2013–Present

Assume full responsibility on all aspects of outbound operations

Systematically organize and evaluate data for safety, business goals, production shipping

Meticulously assess headcount and labor production rates (LPR), arrange meetings, and oversee supervisor development

Provided strategic leadership to several employees, which comprise of 4 supervisors, 6 leads, and 100 associates

Notable Achievements:

Pioneered the 5S program, RF picking, damage program, and Special Requirements Reference Guide

Decreased customer chargebacks by 66% through implementing a new QC checklist, change in workforce, comment to details, and audited shipments Made significant contribution in attaining and managing over $1M average daily revenue

Gained designation to streamline the initial startup; spearheaded the entire operations which included the proper shipment of orders according to volume versus person ratio while monitoring of traffic department to ensure timely shipments

New Breed Logistics Memphis, TN

Operations Supervisor, Outbound Operations 2009–2013

Ensured that all orders were processed on time and packed with a 99.7% accuracy rate by regularly working with Disney Department

Performed quality checks on outbound orders and allocated products as well as customer shipments

Held accountability in administering all outbound operation activities and achieving department production goals

Accurately loaded outbound trailers for full truck load (FTL), less truck load (LTL), and forward stocking location (FSL) including international shipments

Effectively managed 35 to 45 direct report employees

Took charge of reporting any production issues and handling machine integrity of all case erectors and case sealers

Notable Achievements:

Successfully managed trouble areas of operation by creating and employing structure for associates while improving efficiencies on departments including Replenishment, Slotting, Order Preparation, Pick and Pack, Print and Apply, PZ, Verification, Outbound Truck Loading departments

Developed all office and warehouse procedures in a Quality Management System (QMS) controlled environment

Frequently traveled as authorized by the district manager to institute new breed policies and work ethic by improving existing employees and mentoring newly hired associates

Imation/Memorex Distribution Southaven, MS

Receiving, Reverse Logistics, Packaging, and Inventory Supervisor 2002–2008

Strategically led the Receiving and Reverse Logistics Department, along with a team of 15 receiving, 6 returns, and 4 test and warranty staff

Closely collaborated with Inventory, Shipping, and Corporate Office regarding the quick release of hot products for customers

Assumed responsibility in validating inventory counts, as well as consolidating multiple product locations

Received and identified incoming products, piece count, and barcodes, along with any discrepancies

Managed inventory for an average of 30 trucks and over 1,000 pallets and quality control for over 50 part numbers on a daily basis

Systematically sorted returned products from customers while checking all drives for re-sale

Notable Achievements:

Made significant contribution to the start-up operation for DC while overseeing the unloading of over 350 trucks, staging product off truck, and managing the consolidation of three warehouses into a 600,000 sq. ft. warehouse

Succeeded with the migration of existing inventory from old operating system to the new integrated Oracle Warehouse Management System (WMS)

Earlier Career with Highlights

Diamond Comic Distributors Memphis, TN

Inventory Replenishment Manager

Expertly administered more than 200 trucks, presented product off truck, and organized the consolidation of four warehouses into a 250,000-sq.ft. warehouse

Earned an Occupational Therapy and Health Administration (OSHA) certification to certify lift drivers as necessary

Receiving Manager

Established a reputation for outstanding skills thereby driving the center to regularly obtain status as the most accurate center out of six centers; and earning selection from the vice president of operations to manage special projects on numerous occasions

Achieved commendation for solid dedication to work and going the extra mile to accomplish goals and objectives

Assistant Receiving Manager

Instituted and executed software programs to provide better services to the entire DC including writing new programs to improve inventory checking

Served as driving force in training and developing an excellent team in the department, subsequently enabling one employee to earn promotion to receiving supervisor role

Professional Development

Forklift Train the Trainer

HAZMAT Training

Managerial Employee Team Building

WMS RF ORACLE JDE PSOFT

Lean Logistics

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