Manager Customer Service
Resume:
Thomas Wester
Gainesville, FL
Phone: 703-***-****
Cell: 352-***-****
*****************@****.***
Summary
Result oriented store manager offering a comprehensive management background, including 22 years as a store manager, 35 years in the grocery retail field. Areas of expertise include shrink, customer service, business management and building ID sales. Highlights
• Forecasting
• Performance tracking and evaluation
• Decisive leader
• P&L management
• Team building
• Natural leader
• Business management Employee
engagement
• Exceptional time management skills
• Strong public speaker
• Project analysis
• Leadership mentoring
• High volume manager
• Managed of 320 employees
• Shrink professional
• Trouble shooter
• Merchandiser
• grocery buyer
• P&L Analysis
Accomplishments
• Increased year-over-year sales by 15 % in 2009,2010
• Store manager of the year 2001,2005,2011
• Managed beach/ski resort stores high volume
• Awards for highest percent of increased ID sales
• Awards for outstanding store conditions
• 1st in the division for shrink and gross profit results 2011
• Numerous service Awards
Experience
Safeway
Store Manager
George Town Washington DC
High volume market
Over all store responsibilities
Managing shrink and profit results
Managing a staff of 12 managers and 320
employees
Recruited and hired staff as needed
Managed 5 other markets as a store manager
Managed stores in Colorado, Virginia
October 2010-
2014
Kroger
Store Manager
March 2008 to September 2010
Managed stores in Tenn, Colorado,
Managed a Market Place Store
Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis.
Compiled and synthesized relevant business data such as financials, performance. Sweetbay/Kash- n- Karry
Store Manager
Merchand i ser
Tampa, FL
January 2000 to May 2008
Managed the day-to-day tactical and long-term strategic activities within the business. Capitalized on industry changes to maximize company revenue.
Identified key growth opportunities for the business.
Managed the day-to-day tactical and long-term strategic activities within the business. Managed 13 stores as a district merchandiser
Managed 3 different markets as a store manager
Publix
Ast Store manager
Tampa, FL
High volume market
Cross trained in all departments
Customer service
December 1989 to February 1998
Education
Land O Lakes High
school High School
Diploma
Land O Lakes fl, Pasco
HCC community collage
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