Customer Service Warehouse

**/**/****

Matthew Michael Adams

Cell: 570-***-**** Work: 443-***-****

***********@*****.***

****.*****@**********.***

Objectives

Dynamic leader with a successful record of managing diverse companies. Looking for a position in a fast paced, dynamic and energetic warehouse setting.

Education

Pottsville Area High School

June 1999 College Prepatory

Lock Haven University of Pennsylvania

August 2007 Bachelors in Criminal Justice

Experience

Warehouse Supervisor April 2012 – Present

Kenco Logistics Systems 521 Chelsea Rd. Aberdeen, MD 21001

Accomplished warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.

Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.

Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.

Delivers supplies and equipment to departments by receiving and transferring items.

Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.

Secures warehouse by turning alarms on; testing systems.

Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.

Updates job knowledge by participating in educational opportunities; reading technical publications.

Accomplishes warehouse and organization mission by completing related results as needed.

Customer Service Advocate October 2010 – April 2012

Cabela’s Retail Store 100 Cabela Dr, Hamburg, PA 19526

Provided customer service in fast-paced retail atmosphere

Maintained and restocked inventory

Person In Charge (PIC)/Night Closer August 2006 – April 2008

Weis Markets 560 Westerly Parkway, State College PA 16801 814-***-**** 500 Pottsville Park Plaza Pottsville, PA

Person in Charge (PIC)- Night Closer / Customer Service

Responsible for managing the associates in various departments throughout the store

Provided refunds, paid-outs, fronted the store

Assisted customers with various questions and concerns

Ran temp checks throughout store

Insured the store was in standards for cleanliness

Rectified accounting

Closed the store.

Skills

WMS, AS400, and RF proficient

CPR Certified

OSHA 10 hour General Industry Safety certified,

Site Safety Advocate certified

P.I.T. Certified

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