Customer Service Manager
Resume:
Ronald Furman
Philadelphia, PA 19135
H: 610-***-****
M: 720-***-****
***.******@****.***
Career Focus
Outstanding motivated performance driven, multi-task oriented, hardworking, and creative Manager with a successful career in business management, marketing, promotions, public relations, project and communications management.
Summary of Skills
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Strategic planning
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Recruitment/Staffing
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Event management
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Bookkeeping
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Employee coaching
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Budget development
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Social networking /management
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Financial reporting
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Internet marketing
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Hiring/Firing
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Strategic event planning
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Interviewing experience
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keyboarding, windows XP,
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Negotiation skills
Internet.
● Complex problem solving skills
● E-mail, MS word to create various
Business documents.
Accomplishments
Marketing Requirements
●Worked with customers to define and develop business cases for new products
●Wrote marketing requirements documents for future product development.
Human Resources
●Interviewed, hired and trained a team of individuals increasing department productivity and client acquisition rates.
Organizational Development
●Assessed accounting system structures and converted acquired company' accounting system to basic bookkeeping portfolio.
Professional Experience
June 2005 LF&C Philadelphia, PA
Manager
Calculated, prepared and issued bills, invoices and account statements according to established procedures. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Communicated with customers, employees and other individuals to answer questions and explain information. Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.
April 2004
to
June 2005
March 2003
to
April 2004
Education
2001
Sunoco New Jersey, NJ
Manager
Minor mechanical maintenance, cash management, and inventory control.
EZ-Pass New Jersey, NJ
Customer Relations
Established excellent customer service ensuring clarity and quality in high call volume operations, processing applications, customer resolution and maintained goals and adherence to deadlines.
Lincoln High School
Philadelphia, PA, United states
diploma business
Community college
Philadelphia, PA, United States
Business Management
Related coursework: International Finance, Statistics, Microeconomics
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